Guild Wars 2

The Support Team is prioritizing Compromised Accounts first and the typical wait time is anywhere from 3-7 days.

If I dont have a resolution tomorrow I will just try and purchase a new copy.

Compromised account from Sept. 3rd.

72 hours without a response (other than mass email)

Ticket: 120904-000241

Please help ANet I love you folks!

P.S. I am partially responsible for the delicious cupcakes you received.

Mine messaged showed no reason only says this:
This account has been permanently banned for violation of the User Agreement and/or Rules of Conduct.

Peachie.1532:

Archangel.1604:

Tyrraeth.8765:

Archangel.1604:

Yes I’m frustrated. I’m also insulted that my money seems to be worth less than someone else who wasn’t smart enough to secure their account.

Okay, this pisses me off. Do you know anything at all about how people are getting hacked? Do you really think all these people are clicking phishing emails or using “1234” for their passwords? “Smart” has nothing to do with the hacking issue in a great many cases I’ve seen posted. I realize you’re angry – so am I – but your entire tone is insulting to everyone with an outstanding ticket atm.

Mods, can we get a lock? This isn’t going to end well.

So, you’re also saying Anet was hacked?

That’s what all your self righteous bluster boils down to. I’m sorry if the truth wounds your ego. Nice of you to try to silence those you disagree with too.

I agree, please stop trying to silence us. We have as much right to have our opinions voiced as others with hacked issues.

Archangel is obviously trying to troll/illicit a response with these moronic comments.

Im assuming I can give the last four digits of the credit card I used to purchase the game as proof.

Not sure about that. I assumed I could see my GW2 Serial Key in my account somewhere but there is nothing useful at all. I don’t leave game serials lying around aging in an inbox.

I would reinstall.

I would also like to know this. I would like to update my ticket with my serial number but I cant find it anywhere in my inbox or any other sub folder? I probably deleted it after applying it to my account so that THIS wouldnt happen.

I would also like to know why I was not told about an un authorized login. Also why is there NO smartphone authenticator?

Aye the banning has gotten out of control.

I played all morning. Go to the beach with my kid and wife and now my account is permanently banned? I barely even chat in this game to anyone but my friends. I assume I was hacked. Have yet to receive a response on my ticket.

120904-000241

ArenaNet you guys are stellar I need your help!