Incident: 120906-011291
I also purchased 1600 Gems from the trading company in game, the gems were credited just fine, I then proceeded to purchase an extra character slot, assuming all was fine, I continued playing for several more hours. I logged out to character select to make my new character, and it shows I have 5 of 5 character slots used with no ability to create a new one, there is no history of a transaction on the trading company window ( not sure if there would even be one ) But my bank shows record of the $20.00, 1600 gem purchase and my gem balance reflects 800 gems, ( minus the 800 that the system took for the character slot)
I too enjoy this game, but I am leery of continued purchases if this is the kind of thing to expect.
~Sean