Guild Wars 2

I’m unfortunately also still unable to login to my gw2 account
Tickets:

120904-003971
120905-002609

I got this, not so helpful, response before i got this error:

Lance:

Response Lance via Email 09/07/2012 03:57 PM
Hello,

Thanks for contacting Guild Wars 2! After a quick review of your ticket, we feel that the information below could resolve your issue. Your ticket has not been closed and you will receive an additional reply as soon as we are able. However, if the information below does resolve your issue please close your ticket to confirm that you no longer need our assistance. Doing so will assist us in helping everyone in a timely manner.

Reset Password & E-mail Authentication************************************
If you were previously experiencing an issue resetting your password or authenticating your email address, please follow the directions below.

1. Go to https://account.guildwars2.com/recovery
2. In the “Email / Account Name” field, enter the email address used for your Guild Wars 2 account.
3. In the “Serial Code” field, enter the serial code you registered to the account.
4. In the “Character Name” field, enter the name of an existing character on your account.
5. Click “Verify.”
Be sure to set your account password to a strong, unique password that you’ve never used anywhere else!
See this comic (http://xkcd.com/936/) for advice on picking a strong, unique password.

Additional information regarding the Guild Wars Account E-mail Authentication System can be found here: http://en.support.guildwars2.com/app/answers/detail/a_id/9192

Spam / Phising Attempts************************************************
If you were notified of an email change request or confirmation, please try logging into the Guild Wars 2 forums (https://forum-en.gw2archive.eu/forum) to confirm that your account name has not been changed.

If you do not have a Guild Wars account, please disregard the email. We also suggest that you secure the email account by changing the password, in addition to, the passwords of any other accounts that may be associated to the email that received this message from our account system.

IMPORTANT PLEASE READ*********************************************
Please do not create a new ticket for this issue as it will cause delays. However, replying to this email will allow us to assist you based on when you first contacted us regarding the issue. If your issue is resolved and you no longer need assistance, please do the following:

1. Log in to your support account here: http://en.support.guildwars2.com/app/account/overview/
If you do not recall your login information, use the “Forgot your support login or password?” link.
3. Click the “Questions” button or link.
4. Find the 12-digit reference number matching the one on the support request you wish to close.
5. Click the subject line to the right of that reference number.
6. Under “Do you want a response?”, select “No, I don’t need this question answered now”.
7. Click “Submit”.

Your support request will be moved to Closed status..

Which…did not help much

Just a friendly bump for unresolved tickets.

120905-002609
120904-003971

trb.7052:

GaileGray.9587:

Are you guys seriously not getting any sort of explanation? No message of a reason? Because every message I see say a reason for the account closure.

this is all I got.

http://i.imgur.com/0n4ca.jpg

it give no details at all, its so generic.

CS changed the subject of my ticket [3-4 days ago] to “account compromised” so i guess thats what they think happened, but I’ve had no further action on my ticket in a few days now.

Yeah I get the exact same error message, checked my emails if maybe I got some “Reason” for the ban, but didn’t get anything…

Which is frustrating, its like being arrested, but you have no idea why?

You are under arrest! “Why??” We cant tell you, you have to wait 3-7 days, meanwhile you can stay in prison.

Hey guys,

Forum hasn’t even open for more than 24 Hours, And there are already thousands of posts here lol.

But ultimately I believe that everyone is just trying to play the game, since (Well at least in my opinion) its such a great game.

I know there are probably a few guys at Arena Net’s offices who haven’t slept for days, and we (The players) should give them a chance to fix this. They are trying to do the best they can. EVERYONE is frustrated, if not they would not be prowling the forum’s constantly looking for updates… But we do still get updates from the devs and support teams. So instead of submitting 10 tickets, threatening them with fire, centaur attacks, and Bone minion swarms. Lets give them the co-operation they require to solve everyone’s problem as quickly as possible?

Signed… A concerned citizen? :P

The majority are on here complaining about the support and how long it takes… This forum is here to put your case nr. And state what happened…. I was also banned, PERMABAN by the glorious Banhammer.
But in the end, I check the thread to see for updates, because its still a good game, and I want to continue playing it. From any business standpoint you will be able to see that the support team is not just sitting back and laughing, because im sure their directors would have a word with them… So hopefully since the forums opened they realized how serious this matter is, and we will get a better response now.

In the meantime let us try and keep faith in them? /my 5c

Phone verification would definitely have helped the situation, that or 6000 Support staff to sort it out within an hour :/

InstantIdiocy.8126:

Why don’t you help the people who CAN’T help themselves (ie: accounts banned and no idea why!), rather than the people who DIDN’T & WON’T help themselves (ie: gullible dummies with weak passwords).

And what if he himself suffered from account compromise? Does he also then fall into the “Gullible dummies with weak passwords” category? Back in the line you go, we won’t help you because you had a weak password? Your argument is flawed.

I guess at this stage there are probably THOUSANDS of Support tickets logged, My best guess is that they did not expect as many support tickets due to account compromises.

Best thing to do is to support them, i myself is just as frustrated, but kicking and screaming will not make their job easier.

I will admit though it would be nice to get an update once in a while in regards to “Progress” of the tickets, eg: “Currently handling tickets 120xxx-xxxxx” At least that way you will have some sort of idea of when you can expect assistance.

But for now, we will have to wait patiently for the ticket backlog to stabilize.

Hello,

I have two tickets, first one I created because of a Permanent Ban which i had no idea why. Ticket: 120904-003971

After reading the forums and other users’ posts i believe my account has been compromised. I changed my password and logged a “Hacked Account” Ticket.

Ticket nr: 120905-002609