Guild Wars 2

Just for the record Marmalade, I have not “spammed”. I enter a map – wait to travel from the oveflow, send 1 single message and move in.

To be loyal to Arenanet and GW2, to try to build a community and keep there game going, even though you are aware of all failings – and then they treat you like this. What kind of people are they?

Game is uninstalled and I will persue my refund and anyone else who wants help.

Shame on Arenenet.

By the way, so Arenanet know, we are now letting our 80+ members in Guild know exactly what happened and what GW2 have done to one of their up until now most staunchest supporters and loyal players (me). My wife and one of my sons also play(ed) GW2.

We are asking our (by now outraged) guildies to let everyone else know too. We will also be going to whatever and as much on line media as we can. This is deplorable.

Mako, thats good advice my friend but I assure you I am not shouting or getting frustrated. We are all entiteld to better service than this and its about time we started to tell Arenanet this. I have had enough and need a refund but how can anyone expect better service if you dont make Arenanet aware that all of this is just unacceptable. Tens if not hundreds of thousands pf people (look at some of the views on account issue posts) are suffering. They should not have released a game they are clearly unable to manage.

Then why did they ban me Oddzball when I copied and pasted a message I had used over a hundred times already? I didnt even say anything else

Mako, I respect you patience I really do. However, in my professional, personal and gaming lives I am accustomed to more professionalism than this and I dont believe anyone should have to endure this poor service.

Good luck to you my friend but I will go somewhere that is happy and capable. Not stressed an failing. Believe me I hoped beyond hope it would have been different to this – I say that from the heart and genuinely

The law will judge based on the “reasonable man” Oddzball. The reasonable man would understand, as I do, that 24/7 is not possible. But 3 days without any service whatsoever – and who knows it could be 5 – and still not knowing whether you have a permanent ban or not for all that time -that’s not reasonable. That is a breach of contract.

Hahaha, u guys are funny. Its not just this – we have influence points lost, game down time, trading post not working, dungoens unable to enter, WvW inaccessible, items going missing, server crashing. And I’m supposed to accpet that for 2 days – will be three tomorrow, I just cant play or lead or guild? And they cant even tell me if its a perma ban? Got no idea?
If you thinks thats acceptable? I should just wait 5 days and see!
Haha no thanks – this game is not fit for purpose and they are in breach of contract. Enough is enough.

2 days unable play a game that I payed money for and use the Gems that I payed money for? 2 days unable to organise guild events and not there to start all the guild teamplay. U think thats acceptable? And not even 1 word of an explanation from GW2? Tell me any other game where the repsonse is that BAD?

Having spent £84 so far on Gems and made a comittment as always not to buy from Gold sellers (especially since GW2 provide a Gem for Gold service to us themselves and I want their business and game to grow) I am flabbergasted to find that I am now banned by Arenanet from playing.

At the time I received the ban I was recruting for our 85+ member Guild. I sent out a message in one map where I recruited 2 people who were thoroughly delighted to join our ranks and our very friendly team of people. I moved to a new map and sent out the recruit message, moved on to another map and sent out the recruit message again – and for this I was kicked from game and banned. As far as I can interpret this in no way contravenes the Ts & Cs. In fact, Ive been doing this since the headstart without issue. My activities have allowed more than 85 members to find new friends and a enter a great guild community. I am being both loyal to Arenanet (buying Gems) and helping to develop their long term community. surely I am the kind of person they would want to promote, not discard without notice or explanation.

I suspect what has happened is that Arenanet have introduced some kind of algorithm or such to try and identify the behaviour of Gold Sellers in order to ban them. However, it has incorrectly identified my activity as Gold Selling and has auto-banned me.

I could even handle this error if there had been a response of any kind to the support ticket I logged to ask for a resolution. After more than 2 days there isnt any kind of reply whatsoever. With all the issues we have had to suffer so far this is the last straw. I have lost all faith in Arenanets ability to manage anything – in-game play, in-game admin, volume capacity, security. I have been through many many Beta’s and game launches now. The GW2 launch and their incompentency to deliver is truly unbelievable. No launch or game I can recall has experienced even 10% of the issues or the failings of this one. I’m going back to WOW where for 7 years they at least looked after their people.

GW2 is not fit for purpose. This has not been leisure time for 4 weeks now – it has been a nightmare of constant errors, failings and support tickets. I dont ever rememeber having to log a serious in-game ticket in any game before. In GW2 I havent been able to stop.

If you are like me and have lost all patience and faith I encourage you to request a full refund, as I have done. Since GW2 are not even be able to reply to a ticket where an unjustified ban has ocurred, whether the silence is intentional or not, shows a failing of the highest order that is systematic. Whether this is intention or incompetence is irrelevant. It just isn’t worth enduring this any longer.

This game is not fit for purpose and Arenanet give neither resolution nor response. If necessary I will be lodging a complaint in the Small Claims court for a full refund of both the game purchase price and the money spent on Gems. If anyone else needs any guidance on how to do this just let me know and I will talk you through the process as I discover it.

Good luck to everyone and good gaming. I personally need to go and play a game that works and you can enjoy.

Kind Regards
Simon

LoreCheif, I have run Spybot and Malware sweeps on this PC as a matter of due diligence. It is clean. I suspect the reason i was kicked and cant re-enter is because of an accidental account ban. I am not being asked to authenticate my account but being told I have a 72 hour ban. This should confirm to you tha you should not attempt prognosis before you can diagnose and clearly you do not have the tools or the access to do so. Go steady on your overwhelming belief in your own divinity and avoid giving advice you do not and can not verify as being either valid or helpful.

You have however swung my decision resolutely and irrevocably towards insisting on a refund, which I will do now. You are not helping Arenanet I assure you.

However, you have all my very best wishes for good gaming and a wonderful life. I remain positively in your favour and hope you have a great future. From me (and from past track record, the 80 members in our crossover MMO Guild) it is adieu.

Simon

By the way, I was in-game playing when kicked. I am a very pilote and professional adult running a guild of 80+members, most of whom we brought over from WOW. The initial error message said I was banned for inappropriate naming in the middle of a very cordial and polite guild recruitment conversation. The error report has since changed to “unauthorised individual” acessing account. This is not consistent system behaviour and we should be careful before pointing the finger at people who already have suffered a good deal of frustration.

Simon

Guys, this is ridiculous. You are talking with people who have played MMO for years without issue and play a raft of other games even now. This issue does not arise with any other game. It is now happening to me. I believe that GW2 needs to examine why this is now becoming epidemic and look to their security rather than blaming its community – once again. I too work in IT for a global multi-national corporation.
I too am within a hairs breadth of asking for a refund. Its not just the issues that are frustrating in this game, it is the deplorable way in which they are handled.

I have done a sweep on my system with the highest end software available. This PC has no issues. GW2 security does. This may be the last straw.

Simon

Hi guys,

Thanks for all the replies. Some of the advice is really helpful and I’m glad there is a forum to raise these issues. No I dont know what Arenanet really is all about, thats what we’re here to find out. Maybe its not for me – or anything close to what our (WOW) people are used to. But the WOW swapout market is a very big audience to ignore the needs of – and there are probably several hundred thousand of us trying to understand and see if we can switch. Maybe miilions.

I would say we need to see how “team play” can be stimulated in GW2. And yes, organising raids and having set times and comittments is a chore, very hard work indeed. It would be great to avoid this.

Very many thanks for the comments on Squads – we’ll look into this. Please help us out guys we really want to “get” this game – but we dont want to lose the team spirit and the thrill of orchestrated team success.

Thanks again for all your comments. Please keep your help and guidance coming, its much appreciated and we need guidance for our Guild spirit and future.
Cheers
Skungey

Hi Arenanet if you’re listening….

I think the difficulty in the dungoens is fantastic and can only look forward to the challenge mode. Bring it on!

However, there’s a real problem. GW2 prevents proper “Team” gaming, contrary to its primary intention of “community”. This really isnt just a whinge, it’s a hard fought but reluctantly accepted disappointment having invested so much time and effort into the game and the run up to it. More alarmingly its very bad portents for the future and sadly (very sadly) it looks like you’ve missed the fundamentals of what keeps major MMOs going. And woe, I actually dont think there is anything you can do about it – the failings are fundamental and structural. As follows:

No large-team, end-game content.
The capacity to play and run with a team of 10-25 people through strategic team instances is probably the most compelling and stimulating gaming that 80% of MMO players live for. Its the major factor that keeps people playing and keeps them teamed and focussed together. In GW2 large team instances are absent. They do not exist and there are no plans for it – quite the opposite.

No large team access to WvW.
The party size entry to WvW is limited to 5. The only way around this is to pay 100G for a Guild to enter as a team. This amount of Gold is unthinkable for many months to come. Instead we are restricted to 5 people in party at a time (assuming you can get a spot in WvW anyway with the excessivly long queues)

Tournament events with restricted entry.
There is the option for structured PVP and even 8 v 8 teams. However, a special ticket is required to enter and if willing particpants dont have the ticket you cant get into the event. It’s hard to see why on every level GW2 is trying to prevent, limit, restrict or even eliminate large team/party gaming

Multiple Guild membership.
The glue that holds other games together is a combination of adherents. Large team instances to stimulate plus Guild community, friendship, loyalty and bonding. With the capacity for players to jump from Guild to Guild at the flcik of a switch the opportunity to build a proper game sustaining environment is seriously inhibited and perhaps permanently damaged.

Many other games have tried to lead the way in a new modern era of MMO. All have failed to make a major impact becuase of some of the reasons above. GW2 has all of the shortcomings above – depsite having been by far the most promising, the most stimulating and the perhaps the last opportunity in along line of attempts. It’s hard to see how the community and the gaming stimulus can be maintained in this fashion. If GW2 fails this wil be the one that hurts most of all. Why oh why did GW2 miss the basic but critical fundamentals of what keeps a major MMO going. How is it possible to miss ALL of them?

I will press on in the hope that something appears somewhere, sometime to bring people together but I have a sinking feeling already that this can only end one way. It may be back to WOW MOP in weeks time (please no!) which even though it looks like the Flinstones, has all the elements required to keep people playing and teamed together. In the meantime I’ll eandeavour to find ways to sustain the hopes, aspirations and disappointments of our 75+ Guild members so far. At the moment there is little they can do to play together, except huddle all over the place in small fractured teams of 5, in short-term unstimulating activity. It doesnt bode well.

Please, please, please I hope that your listening Arena, though I doubt there is much you can do now. I guess we wont get any feedback anyway since even crtitical and frustrating support calls only ever get an unhelpful auto-reply. However, I did see the News on the log-in page explaining that the end-game content is in fact before our very eyes, its just that we’re too daft to see it This announcement only shows by its existence the amount of negative feedback surrounding the end-game content that there must have been already – and most people dont even realise yet!

I remain scratching my head and wondering how on earch, with the one shot golden opportunity you had you could have missed the very core componenets for sustainable and stimulating long-term MMO. In the end its not my opinion that counts, its everyones. However, sadly I believe that what’s obvious to the gamer (myslef included) has just not been seen at all by Arenanet. I’m dumbfounded!

If only there was a way you could sort it out.

Thanks for trying though.

Cheers
Simon

Hi Arenanet if you’re listening….

I think the difficulty in the dungoens is fantastic and can only look forward to the challenge mode. Bring it on!

However, there’s a real problem. GW2 prevents proper “Team” gaming, contrary to its primary intention of “community”. This really isnt just a whinge, it’s a hard fought but reluctantly accepted disappointment having invested so much time and effort into the game and the run up to it. More alarmingly its very bad portents for the future and sadly (very sadly) it looks like you’ve missed the fundamentals of what keeps major MMOs going. And woe, I actually dont think there is anything you can do about it – the failings are fundamental and structural. As follows:

No large-team, end-game content.
The capacity to play and run with a team of 10-25 people through strategic team instances is probably the most compelling and stimulating gaming that 80% of MMO players live for. Its the major factor that keeps people playing and keeps them teamed and focussed together. In GW2 large team instances are absent. They do not exist and there are no plans for it – quite the opposite.

No large team access to WvW.
The party size entry to WvW is limited to 5. The only way around this is to pay 100G for a Guild to enter as a team. This amount of Gold is unthinkable for many months to come. Instead we are restricted to 5 people in party at a time (assuming you can get a spot in WvW anyway with the excessivly long queues)

Tournament events with restricted entry.
There is the option for structured PVP and even 8 v 8 teams. However, a special ticket is required to enter and if willing particpants dont have the ticket you cant get into the event. It’s hard to see why on every level GW2 is trying to prevent, limit, restrict or even eliminate large team/party gaming

Multiple Guild membership.
The glue that holds other games together is a combination of adherents. Large team instances to stimulate plus Guild community, friendship, loyalty and bonding. With the capacity for players to jump from Guild to Guild at the flcik of a switch the opportunity to build a proper game sustaining environment is seriously inhibited and perhaps permanently damaged.

Many other games have tried to lead the way in a new modern era of MMO. All have failed to make a major impact becuase of some of the reasons above. GW2 has all of the shortcomings above – depsite having been by far the most promising, the most stimulating and the perhaps the last opportunity in along line of attempts. It’s hard to see how the community and the gaming stimulus can be maintained in this fashion. If GW2 fails this wil be the one that hurts most of all. Why oh why did GW2 miss the basic but critical fundamentals of what keeps a major MMO going. How is it possible to miss ALL of them?

I will press on in the hope that something appears somewhere, sometime to bring people together but I have a sinking feeling already that this can only end one way. It may be back to WOW MOP in weeks time (please no!) which even though it looks like the Flinstones, has all the elements required to keep people playing and teamed together. In the meantime I’ll eandeavour to find ways to sustain the hopes, aspirations and disappointments of our 75+ Guild members so far. At the moment there is little they can do to play together, except huddle all over the place in small fractured teams of 5, in short-term unstimulating activity. It doesnt bode well.

Please, please, please I hope that your listening Arena, though I doubt there is much you can do now. I guess we wont get any feedback anyway since even crtitical and frustrating support calls only ever get an unhelpful auto-reply. However, I did see the News on the log-in page explaining that the end-game content is in fact before our very eyes, its just that we’re too daft to see it This announcement only shows by its existence the amount of negative feedback surrounding the end-game content that there must have been already – and most people dont even realise yet!

I remain scratching my head and wondering how on earch, with the one shot golden opportunity you had you could have missed the very core componenets for sustainable and stimulating long-term MMO. In the end its not my opinion that counts, its everyones. However, sadly I believe that what’s obvious to the gamer (myslef included) has just not been seen at all by Arenanet. I’m dumbfounded!

If only there was a way you could sort it out.

Thanks for trying though.

Cheers
Simon

Hi Arenanet if you’re listening….

I think the difficulty in the dungoens is fantastic and can only look forward to the challenge mode. Bring it on!

However, there’s a real problem. GW2 prevents proper “Team” gaming, contrary to its primary intention of “community”. This really isnt just a whinge, it’s a hard fought but reluctantly accepted disappointment having invested so much time and effort into the game and the run up to it. More alarmingly its very bad portents for the future and sadly (very sadly) it looks like you’ve missed the fundamentals of what keeps major MMOs going. And woe, I actually dont think there is anything you can do about it – the failings are fundamental and structural. As follows:

No large-team, end-game content.
The capacity to play and run with a team of 10-25 people through strategic team instances is probably the most compelling and stimulating gaming that 80% of MMO players live for. Its the major factor that keeps people playing and keeps them teamed and focussed together. In GW2 large team instances are absent. They do not exist and there are no plans for it – quite the opposite.

No large team access to WvW.
The party size entry to WvW is limited to 5. The only way around this is to pay 100G for a Guild to enter as a team. This amount of Gold is unthinkable for many months to come. Instead we are restricted to 5 people in party at a time (assuming you can get a spot in WvW anyway with the excessivly long queues)

Tournament events with restricted entry.
There is the option for structured PVP and even 8 v 8 teams. However, a special ticket is required to enter and if willing particpants dont have the ticket you cant get into the event. It’s hard to see why on every level GW2 is trying to prevent, limit, restrict or even eliminate large team/party gaming

Multiple Guild membership.
The glue that holds other games together is a combination of adherents. Large team instances to stimulate plus Guild community, friendship, loyalty and bonding. With the capacity for players to jump from Guild to Guild at the flcik of a switch the opportunity to build a proper game sustaining environment is seriously inhibited and perhaps permanently damaged.

Many other games have tried to lead the way in a new modern era of MMO. All have failed to make a major impact becuase of some of the reasons above. GW2 has all of the shortcomings above – depsite having been by far the most promising, the most stimulating and the perhaps the last opportunity in along line of attempts. It’s hard to see how the community and the gaming stimulus can be maintained in this fashion. If GW2 fails this wil be the one that hurts most of all. Why oh why did GW2 miss the basic but critical fundamentals of what keeps a major MMO going. How is it possible to miss ALL of them?

I will press on in the hope that something appears somewhere, sometime to bring people together but I have a sinking feeling already that this can only end one way. It may be back to WOW MOP in weeks time (please no!) which even though it looks like the Flinstones, has all the elements required to keep people playing and teamed together. In the meantime I’ll eandeavour to find ways to sustain the hopes, aspirations and disappointments of our 75+ Guild members so far. At the moment there is little they can do to play together, except huddle all over the place in small fractured teams of 5, in short-term unstimulating activity. It doesnt bode well.

Please, please, please I hope that your listening Arena, though I doubt there is much you can do now. I guess we wont get any feedback anyway since even crtitical and frustrating support calls only ever get an unhelpful auto-reply. However, I did see the News on the log-in page explaining that the end-game content is in fact before our very eyes, its just that we’re too daft to see it This announcement only shows by its existence the amount of negative feedback surrounding the end-game content that there must have been already – and most people dont even realise yet!

I remain scratching my head and wondering how on earch, with the one shot golden opportunity you had you could have missed the very core componenets for sustainable and stimulating long-term MMO. In the end its not my opinion that counts, its everyones. However, sadly I believe that what’s obvious to the gamer (myslef included) has just not been seen at all by Arenanet. I’m dumbfounded!

If only there was a way you could sort it out.

Thanks for trying though.

Cheers
Simon