Guild Wars 2

Joker.9810:

I was banned 9/7/2012 Un-banned 9/8/2012 Thanks for the Quick support. Hang in there guys. Dig around in this thread, i think its Page 9. There is a link to another thread by GailGray . Post your Ticket there. I believe that is how i got such a fast Response. They are working on it guys trust me i was in your shoes just a day ago.

WHAT THE kitten IS THIS kitten

I’VE BEEN WAITING ALMOST A WEEK NOW, OTHERS HAVE BEEN WAITING EVEN LONGER.

GODkittenIT SO GOD DMAN MUCH

The longer I’m out, the more I realize the game wasn’t that fun at all, too. Single-player grinding with the occassional “everyone’s farming in the same place” “dynamic” “quest?” No differentiation between races? No class roles, turning dungeons into a disorganized mob of attackers?

And the customer service is the worst I’ve ever encountered.

The safest thing to do is not use chat at all. If you accidentally offend someone—even in Guild chat!—by saying “poop,” they’ll report you and get you banned for 2 weeks.

Lance will be with you shortly.

Nice try, ArenaNet staff member.

And that’s the short suspension! Imagine if this wasn’t your first offense!

https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/

“The first account mark results in a relatively brief suspension, and only persistent bad behavior results in a lengthy suspension or an account termination.”

They removed the 72 Hour promise from the game update this morning. It’s good to see what kind of company ArenaNet really is.

“We can’t keep our promise, sir!”
“Change the promise, then! And don’t bother me anymore, Lance and I are busy swimming in the cash we’ve earned by banning people for saying ‘poop’ in private chat!”

It’s Lance. It’s always Lance.

Also, once you’re unbanned, don’t use chat. Your “first offense” penalty for anything someone reports in chat is a 9-day ban, according to a guildmate. It’s like the entire game is run by a bitter 3rd grade schoolteacher rather than professionals.

My account was hacked. I had merged it with my Guild Wars (1) account, since prior to this debacle, I was a huge Guild Wars / ArenaNet fan. It’s worth noting that neither of those are true anymore.

Both the email address AND the password were unique to Guild Wars.

The Chinese still got my account.

And I’m still waiting for resolution… nearly a week later.

I’ll never speak ill of the 3 hours I spent on hold with Blizzard to resolve an authentication issue again. Ever. At the time, it was worse than the DMV. Now, it seems like a pleasant walk in the park.

Thanks for taking down the 72 Hour promise you can’t keep. It really clarifies what kind of a business you’re running.

Still banned. At least you took the time to take out the “72 hours” promise from the game report. See, folks, they are making important changes to the game!

Lance will be right with you.

There’s a silver lining to my hacked-banned account. In another 100, when the ticket is finally resolved after almost two weeks, I’ll log in and find:

• My Rylock is gone, and my Tome of Influence and Chalice of Glory and Golem Banker are all gone and unused (by me), and I get to suffer through another fun trip in the 2 week support queue, for a “sorry, we won’t restore those items.” So there’s more money down the drain!
• The ticket won’t be resolved until the celebration glasses are no longer available. So I miss out on those. Thanks for rewarding loyal customers by having terrible support!
• All my other gear and gold will be gone, too, so I might as well start over anyway. Hooray! Nothing says fun like slogging through Levels 1-30 again!
• Everyone I play with will be 30 levels ahead and bored of the content when I finally get to it. Solo play is best play, right!

Afflixo.5968:

No one is responding via the ticket system.

Lance will be with you shortly.

InstantIdiocy.8126:

I ask because my guildmate just spent 9 days being banned for a completely unknown reason (never got ANY insight as to why) but the only possible reason (aside from a 100% glitch) is that he said something wrong in Guild Chat. However, him and I are the only 2 members of the guild and I certainly didn’t report him. So his account was banned for 9 days for either No Reason or because there is an automated monitor in the Guild Chat.

9 days? Holy kitty! If that’s what ArenaNet considers a “brief suspension,” how long is the “lengthy suspension,” 4 years?

https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/

“Players who err only occasionally will find that the system is designed to handle infractions in a fair and reasonable manner. The first account mark results in a relatively brief suspension, and only persistent bad behavior results in a lengthy suspension or an account termination.”

Don’t worry. Your ban is taking so long to overturn since it took so much effort to ban it. That’s why they need the full 72 hours.

https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/

“We exercise careful judgment in every case in which an account is terminated. We will review breaches of the Rules of Conduct and the User Agreement with close attention to the most flagrant and persistent patterns of rules abuse. In such instances, particularly when we perceive a risk of substantial real or potential harm to the Guild Wars 2 community or to the game’s stability, an account can and will be permanently terminated.”

So does "Lance"’s response count as the ticket being addressed, and the 72 hour clock begins all over again? I’m asking for the purpose of my reports to the BBB and Discover.

Your friend has a ticket… from the future?

Can he tell me the lotto numbers?

Get comfortable. It won’t be soon.

Nope. 72 hours my kitty.

Same deal here. Blanket response, not remotely helpful, and now back to waiting in the queue.

#FireLance

Heh. Mine was from Lance too. That guy is awesome.

If a week to recover the account is the “best service you’ve ever had” you’ve had some really bad customer service throughout your life.

Their solution to my RMT-banned account was to change my password. Gee, thanks. Now I can get to the incomplete error screen using my new unique password instead of the old unique password.

SenorPez.1568:

Oh look, more hoops to jump through. “We’re resolving prioritized hacked account tickets within 72 hours,” is apparently the great lie in this game.

120904-000958

Looking forward to reversing the charges for purchasing this game, since I’m sure this won’t be resolved anytime soon.

Yes, but it’ll take another 7 days.

“All tickets will be resolved within 72 hours.”

Clearly you’re in collusion with the gold farmer and should be banned.

Borderlands 2 comes out soon. Play that instead. Less random pointless banning and better customer support.

There are no security problems with Guild Wars 2.

“We’re resolving prioritized hacked account tickets within 72 hours.”

89 hours and counting

Here’s a hint: They’ve got your money. They don’t even have to grant you “free game time” or anything else if it takes them too long to resolve your issues. There is literally NO REASON for them to work on any of these tickets faster. They can spout off their claims of resolution within 72 hours every morning… heck, they could have said 1 hour… what are you going to do about it?

Nothing. That’s what. There’s no phone number. There’s no address. There’s nothing you can do, and they know it.

Except for buying a second account, which is probably the goal.

Sin.8174:

Enjoy your fee’s

My fees what?

If you used a credit card, have them begin the paperwork for a chargeback once you meet the criteria. You’re unhappy with the product (obviously) and the remediation offered by the merchant (Best Buy + ANet) has clearly been misleading and unacceptable (“We’re resolving prioritized hacked account tickets within 72 hours.”). You’d be surprised how the credit card company will go to bat for you, since they want you to be happy with them… and spending money through them.

Discover Card had my paperwork ready to go within 72 minutes. I just have to decide when to file it at this point.

88 hours and counting.

I get banned because someone from China hacks and logs onto my account and goldsells. No response, hundreds of hours later, just an automated response about priority and being banned. “We’re resolving prioritized hacked account tickets within 72 hours,” mykitten

Yet I’m sure a blind eye will be turned to account sharing, also prohibited. That’s some good police work there, Lou.

“We’re resolving prioritized hacked account tickets within 72 hours.”

Up, up, up to the top, since it’s been more than 72 hours.

There’s someone from China logged into my account. RIGHT NOW. But hey, take your time, ANet; you’ve already got my money*.

*Until Discover reverses the charges.

“We’re resolving prioritized hacked account tickets within 72 hours.”

Oh look, more hoops to jump through. “We’re resolving prioritized hacked account tickets within 72 hours,” is apparently the great lie in this game.

120904-000958

Looking forward to reversing the charges for purchasing this game, since I’m sure this won’t be resolved anytime soon.

“We’re resolving prioritized hacked account tickets within 72 hours.”

Clearly, you didn’t jump through the hoops correctly.

“We’re resolving prioritized hacked account tickets within 72 hours.”

Really? You expect us to believe that? Still waiting… several days later…