Guild Wars 2

Dude, mine says the exact same thing but once again I’m left with the question, “WTF”? Please contact support? What the hell have I already been doing these past several days? Do they want me to ignore their previous instructions to NOT make multiple tickets and go ahead and “contact them again”? What do they even mean by “Contact” since there is obviously no email or phone support?

Just more letdown.

It IS a huge joke isn’t it.

It’s pretty much like, “What is the point of even having a chat system if it’s policed to the criteria used in third-grade classrooms.”

Just do away with your chat system entirely and give all of these people their accounts back.

The mere idea that there is a punishment for cursing in chat when there’s a default profanity filter is already ridiculous. I still have no idea why I was banned (one of the many waiting on a stupid response) but from what I’ve seen on these forums the chat restrictions aren’t R, they aren’t even PG-13 or PG, they’re basically G; Children’s stuff.

Kinda makes you wonder who their target audience was eh.

pimpizle.5791:

Shakkles, You must be uninformed as to what exactly could cause you to become permabanned and/or hacked. Anet has in place a FREE security email that informs the original email account holder that someone from another IP is accessing the account.. They have an email verification that literally requires you to click the link given with the email address you setup with the account. This happened to me because my IP renewed and I had to re-verify. Blizzard and Bioware and most other MMO companies make you pay for extra security. I would suggest you read the entire security forum or support FAQ before coming on here and opening your mouth and misleading the rest of the community.

Oh I should, should I? How about the fact that I still don’t even known WHY I’m banned? How about the fact that I played the game for mere hours, never got a single email from ArenaNet, no warnings, no nothing and them WHAM banned with zero reason given.

I don’t HAVE to do anything except sit here in limbo and be angry that such a thing can even happen in 2012, while waiting on some kind of resolution night after night.

traxxis.2964:

Ok im now going on 4 days of being banned for this hacking issue. Maybe this was my fault for using a poor password but im beyond that now and would love to begin playing again tonight.

Anyone had theirs resolved yet? How long did it take and how did they resolve it?

Please Resolve this for me Asap..Ticket# 120907-007721

There is no such thing as having a password so weak that you deserve to be banned from a game you literally just bought. It’s inexcusable.

It isn’t foreigners playing around on your character. If your character’s location is “unknown” it means GMs are in your account doing God knows what. Poking around, sipping coffee. For hours and hours and hours and nothing is being demonstrably done.

Do yourself a favor; Do a chargeback for both of your purchases before you mess up and nod at the wrong person and you’re both permabanned in secret.

Oh we’re being “helped” already. You’re helping all of us to understand that apparently ArenaNet (for whatever reason) can’t tell the difference between a player logging in from home and logging in from the other side of the Earth.

ghasp

And of course this is just me speculating because hey, I’m apparently not even worthy of knowing WHY the hell I was permabanned in the first place having barely even played it, crafted 2 items and never sold anything to anyone.

Considering I’ve never used that password for anything else ever, and more importantly the fact that modern MMOs have been using authentication for years now to combat this very issue and yet GW2 does not? Yeah, I do.

You can blame the victim all you want however the sheer number of people having this same issue speaks for itself.

DUDE The guys in my guild are telling me right now dead serious that my character is online right now and not responding! WTF!

And the thing is logic dictates that it can’t even be a hacker considering that it’s the account that’s banned so how could anyone else else get into it? Could it be a GM screwing around with my stuff? They say the person isn’t responding…

However there IS no phone support here so they expect people to just sit in the dark and accept “HAHA we got your money and we don’t HAVE to tell you why you can’t use the product you bought.”

Caithe, you’re a fanboy who will defend anything that’s done to you or others. No game and I mean NO game should be banning people for language when there’s a profanity filter in place unless they overtly subvert the filter. If you disagree, you are wrong.

Exact same thing happened to me and I’m waiting on a stupid response as are a lot of people here. Did nothing wrong, just played A FEW HOURS and boom, permanently banned.

My recommendation is get with your credit card company and immediately dispute the transaction stating that the product you purchase is denying you access with no explanation as to why. That’s exactly what I’m going to do.

Oh and of course it won’t even display my signature even though all it says is “Currently BANNED with no explanation as to how or why within my first 20 levels”. I wonder, is the word “Nazi” censored out? If not, boy that sure seems applicable.

Testing my new signature. I recommend that all who find themselves afflicted by the same curse do the same.

Oh yes feel free to slaughter countless thousands mercilessly but don’t you say use a single naughty word or you will be BANNED! And even me, I’m just guessing I might have said “kitten#8221; in one of the whole three conversations i’ve had since I installed the game since I’m sitting here banned and they WONT EVEN TELL ME WHY.

Totally unacceptable. If it turns out people were banned for a borderline puritanical policy of profanity than they need to put a “kitten#8221; warning on the box that says “warning, if you talk to people while killing them you might void your entire $60 purchase instantly without even knowing it”.

Man that’s BS. I really expected more out of ArenaNet.

You don’t just ban someone from a service they haven’t even gotten a chance to really use yet and then NOT EVEN TELL THEM WHY.

Shortly means “after your days off have expired and you’re back working and unable to play”.

This sucks. I apparently got banned today and I have done literally NOTHING I’m only in my level 20s with no money, nothing of value and haven’t gotten into any fights with other players. What’s worse is there give me NO REASON AS TO WHY.

I just got banned today and I have done NOTHING neither did I even get a response or reason why… The login screen simply refuses to let me pass and states that I have been “permanently banned”.

This is absolutely unacceptable!

My two tickets are:
120906-008506
120906-008427

SirMoogie.9263:

Shakkles.7809:

1) I’ve had the same Arenanet account since Guild Wars 1 and I’ve never changed the password. Unless these hackers went back in time and figured out what i used almost a decade ago I don’t see how that’s possible.

That your Guild Wars 1 account was not targeted for exploitation does not entail the newly released and highly popular Guild Wars 2 won’t be. It’s still an avenue to pursue. Open a ticket, it can’t harm you.

2) I was like level 20something with all of about 12 silver on me. Also basically impossible.

The 21 karma weapon exploit could be done early on in level as you only needed a little karma to do it. That’s what made it an exploit.

K well I’m telling you, that also can’t be the case. I bought two rings with Karma and the rest I’ve been saving up for the end game stuff.

Regardless yes I filled out the ticket, started this thread, and am doing everything in my power to get this resolved before my entire day off is wasted. I also wasn’t aware they apparently don’t even have a tech support phone number you can call at all unless I’m missing it? That seems extremely shady to me.

1) I’ve had the same Arenanet account since Guild Wars 1 and I’ve never changed the password. Unless these hackers went back in time and figured out what i used almost a decade ago I don’t see how that’s possible.

2) I was like level 20something with all of about 12 silver on me. Also basically impossible.

I just gave them $60 for the game and I’m banned with ZERO word about why in the first week. If I don’t get this resolved I’m going to have to start making a stink about getting my money back.

I just tried logging into the game for the first time today and out of nowhere it tells me I’ve been “permanently banned”… I got no emails from arenanet, no warnings, no nothing just BAM and nobody can even tell me for what? I haven’t done anything, just made my character with two friends and ran around. I’m barely level 20 so how the hell did this happen? My arenanet account is so old I had it in Guild Wars 1 BETA and this?

Someone tell me what the hell is going on please and fix it asap.