(edited by Sheltree.8123)
Showing Posts For Sheltree.8123:
So it’s suppose to be “available” soon? The click “here” won’t just send you to a page that says Not Available?
And, what do you mean “during the day”?
:)
Let’s discuss this. My boyfriend and I have been waiting rather patiently for 7 days now and counting for him to simply reset his password.
After hearing the problem with hackers he successfully changed his password to something he felt more secure, only to find that this new one is now considered “invalid” and his old one is also “invalid.”
And the “reset password” function is currently unavailable.
After 5 days he finally got a response to his ticket which was completely off topic and not in the least bit helpful, and now we are worried his ticket is seen as being resolved somehow and probably further down on the priority list…
I know other people are having this same problem, but it seems no one is replying or giving us any answers.
Please, any comments? Any ETA on when this function will be enabled? We’ve been sitting in the dark, refreshing the email inbox and forum topics for far too long.
Sincerely,
One lonely Sylvari who desperately misses her Norn
[Incident: 120901-002608]?
Who knows how long this will take… My boyfriend has been waiting 7 days now to reset his password.
I can’t speak for Clank, but it’s not that my boyfriend doesn’t KNOW the passwords, it’s that the system is telling him neither password is valid. Not to get frustrated, but you think he’s been sitting here for 6 days without having tried both passwords? We can’t do anything because the system isn’t registering either password. We just need the reset password function enabled. That’s all.
Took the words right out of my mouth, Clank.
That is exactly what my boyfriend has been going through for 6 six days now.
I don’t know if this will help, but if you need it, this is his ticket number.
[Incident: 120901-002608]?
[—-001:000625:63621—-]
My boyfriend is experiencing nearly the exact same issue here. He changed his password after the announcement went out about hacking and how important it was to have a more complex, and safer password. After he changed it successfully, the new password wouldn’t work nor does his old one.