Guild Wars 2

120917-003642 Updated 09/17/2012
120825-005264 Closed 08/25/2012
Still didn’t receive the DDE items I deleted on my first toon didn’t receive any replacement, waiting since 8/25. Thanks in advance

120825-005264 ( created at 08/25/2012 and not solved yet, got closed tho )
120917-003642 ( Latest ticket since others got closed, not solved, status updated )

My latest ticket since the 8/25 got closed without an answer:
120917-003642
120825-005264 ( 8/25 that got closed )

Just by posting here you are helping me and I appreciate it : )
Yeah I tried but what I got was “we are working on it” sigh
working on what? they’ve been working on it for weeks and when they did something they ignored people who opened the ticket on 8/25 so whats the point?

Ok guys I think we all should get this straight like grown ups right? Please, no more SOON™ just give us a straight answer, Gaile said support been working on a fix for the deleted CE/DDE items for weeks ( which wasn’t given any warning about they being sent once per account, especially the Mini ) he said even a distribution already been made, now answers us, how COME people that opened tickets at 8/25 didn’t get in that list? HOW COME that people got their tickets closed without ANY REPLY, now my friend you guys say you are working on it, after MANY closed tickets I get THIS answer:
“Hi there,

I apologize for the late response. We are aware of this issue and are working hard on finding a solution to this. I apologize for the inconvenience this may cause you.

Please feel free to contact us again, we will be happy to assist you."
What did this answer? NOTHING. Didn’t even said I will be getting my stuff back, man when is soon? you guys been working hard on it for weeks, how come exploiters and hacked people have their problem solved by dozens while we wait in the corner? why leave us in the dust?

Here is my ticket closed on 08/25/2012 – 120825-005264 for Proof
and my ticket that got that answer 120917-003642.
I hope we get a straight answer now just as honest as my post.
Thank you very much.

120917-003642 Updated 09/17/2012
This is my latest ticket since the others got closed/duplicate. Do you have any estimated time we going to get our DDE / CE Items back Gaile?

Hello Gaile
I updated my tickets like you said, can you check if it’s queued properly or If I need to take any other action? : )
Here are their numbers and dates:
120825-005264 Closed 08/25/2012 ( Tried to update it but it didn’t allow me tho )
120907-008203 Updated 09/07/2012
120910-004074 Updated 09/10/2012 ( Got closed without any reply updated it today )
120914-001030 Waiting 09/13/2012 ( Opened this ticket 2 days ago after my older ones were closed and got no feedback I know sorry about that )
Thanks in advance Gaile and my looking forward you support!

https://forum-en.gw2archive.eu/forum/support/account/Collector-s-Edition-Item-Questions-merged/page/5#post111255 *edit Gaile answered it here.

Gaile please check my tickets!
120907-008203 = 7 days old already and still waiting
120825-005264 = 08/25/2012 got closed without any reply
Any answer you can provide me, any info would be greatly appreciated.. I’m getting really anxious and I’m afraid I will be not getting my DDE items back, thats what im worried about.. please can you check it for me? Thanks in advance

I’m still waiting for my DDE Items Gaile support been ignoring us for so long, we just want what we paid for, they are closing our tickets and sending automated messages really? thats the way you are going to treat us? all we want is an answer, is really that hard to send an email with our items?

Account: CE Items/DE Upgrade Issues 120907-008203 Updated 09/07/2012 This is the only ticket your support haven’t closed yet, though I didn’t get even an answer just an automated response. Great help

Support been ignoring us for so long, we just want what we paid for, they are closing our tickets and sending automated messages really Gaile? thats the way you are going to treat us? all we want is an answer, is really that hard to send an email with our items?

Account: CE Items/DE Upgrade Issues 120907-008203 Updated 09/07/2012 This is the only ticket your support haven’t closed yet, though I didn’t get even an answer just an automated response. Great help

Frupert.7240:

WOW….so the official thread regarding this issue that is 4 pages long has received no response indicating what was said here. Seriously GailGray, why would you respond to this post, which should have been put in the original thread, and not the official one??

Im wondering the same thing, support been ignoring us for so long, we just want what we paid for, they are closing our tickets and sending automated messages really Gaile? thats the way you are going to treat us? all we want is an answer, is really that hard to send an email with our items?

Account: CE Items/DE Upgrade Issues 120907-008203 Updated 09/07/2012 This is the only ticket your support haven’t closed yet, though I didn’t get even an answer just an automated response. Great help

Hello Gayle
I’ve sent a ticket on 25 and I still got no reply, my ticket was closed 120825-005264. My second one was ignored 120907-008203 and my third was closed without any response 120910-004074. I know you guys got lots of things on your hands but at least a REPLY, not an automated one, would be nice. We’ve been left blind since the problem happened, we were not informed the Mini Rytlock was unique per character and I deleted my first toon since I was not satisfied how he looked like. Please, ALL we ask you and the support team is a honest answer if this is being looked upon, the karma exploiters are getting more attention than honest people that just want a answer.

Hello Gayle
I’ve sent a ticket on 25 and I still got no reply, my ticket was closed 120825-005264. My second one was ignored 120907-008203 and my third was closed without any response 120910-004074. I know you guys got lots of things on your hands but at least a REPLY, not an automated one, would be nice. We’ve been left blind since the problem happened, we were not informed the Mini Rytlock was unique per character and I deleted my first toon since I was not satisfied how he looked like. Please, ALL we ask you and the support team is a honest answer if this is being looked upon, the karma exploiters are getting more attention than honest people that just want a answer.