Guild Wars 2

I have an open ticket for the last month on a problem that ncsoft has finally determined to be a problem with my account and not the client. What is the usual turn around time for getting an account repaired? I have not been able to play GW2 since mid march.. getting a little twitchy

TT Ref# 130412-000243

I am going insane not being able to play .. ncsoft has given up trying to troubleshoot it as they ran out of ideas. I have checked everything .. even resorted to re-installing windows 7 64bit on a new hard drive and only installing GW2 (of course installed the latest video and MB chipset drivers) I had it running solid with no problems at all up until a couple weeks ago. Even humored ncsoft by removing one of my video cars and all my memory except for one stick.

ASUS Sabertooth 990FX
AMD Phenom II X6 1100T
2xNVIDIA GeForce GTX 680
Mushkin PC3-12800 (4×8GB)

• Crash <—*
  Exception: c0000005
  Memory at address 6ef5e642 could not be read
  App: Gw2.exe
  Pid: 8948
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 17641
  When: 2013-04-11T00:37:40Z 2013-04-10T20:37:40-04:00
  Uptime: 0 days 0:00:34
  Flags: 0

• System <—*
  Name: RANDOM-PC
  IpAddr: 192.168.42.186 192.168.184.1 192.168.248.1
  Processors: 6 [AuthenticAMD:15:10:0]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 26139MB/32729MB 79%
  Paged: 57905MB/65456MB 88%
  Virtual: 2776MB/ 4095MB 67%
  Load: 20%
  CommitTotal: 7551MB
  CommitLimit: 65456MB
  CommitPeak: 7695MB
  SystemCache: 15728MB
  HandleCount: 39156
  ProcessCount: 107
  ThreadCount: 1903

• Process Memory <—*
  Private: 902MB
  WorkingSet: 221MB
  PeakWorkingSet: 279MB
  PageFaults: 398686

• Game Context <—*
  MapId: 0
  Flags: 0×241
  ElapsedTime: 00:00:28

• World State <—*
  <WorldState />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

Was there any solution to this? I tried the replace Gw2.exe with the renamed setup .. but that doesnt help me even once to get in .. still crash right after the User agreement now.

No GW2 for almost two weeks now for me Afraid my guild might turf me out.

Went through the whole troubleshooting with ncsoft tech support. Got to the point of new HD, fresh OS install, driver install and updates for MB and Graphics cards. removed one graphics card. removed all but one stick of memory. Exact same issue. Hard to believe both my nvidia 680 GTX are bad and that all 4 sticks of my RAM are bad. I have no problem playing any other graphic entensive games .. Witcher 2/WoW/ Eve Online.

I would be ok if GW2 crashed on me right out of the box .. but to have it start doing this after a couple months of very solid performance at max settings :P

I have not been able to get the game to start for over a week now due to crashing .. have tested memory .. replaced harddrive .. even re-installed OS / Drivers with nothing installed but GW2 and still the same error just after I hit play and accept the User Agreement. ncsoft has been trying to help .. but not much else we can try. GW2 was running very solid for at least a month up until the update last week,

• Crash <—*
  Exception: c0000005
  Memory at address 6ede6922 could not be read
  App: Gw2.exe
  Pid: 3112
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 17418
  When: 2013-03-29T18:06:55Z 2013-03-29T14:06:55-04:00
  Uptime: 0 days 0:00:25
  Flags: 0

• System <—*
  Name: RANDOM-PC
  IpAddr: 192.168.42.186
  Processors: 6 [AuthenticAMD:15:10:0]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 29767MB/32729MB 90%
  Paged: 60833MB/65456MB 92%
  Virtual: 2785MB/ 4095MB 68%
  Load: 9%
  CommitTotal: 4623MB
  CommitLimit: 65456MB
  CommitPeak: 4772MB
  SystemCache: 8195MB
  HandleCount: 23169
  ProcessCount: 65
  ThreadCount: 931

• Process Memory <—*
  Private: 894MB
  WorkingSet: 218MB
  PeakWorkingSet: 275MB
  PageFaults: 479201

• Game Context <—*
  MapId: 0
  Flags: 0×241
  ElapsedTime: 00:00:20

• World State <—*
  <WorldState />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

• Thread 0×204 <—*

• DirectX Device Info <—*
  VendorId = 0×10de
  DeviceId = 0×1180
  Version = 9.18.0013.1407
  Description = NVIDIA GeForce GTX 680
  Compat = 0×00100800
  VidMem = 4042 MB

Yup .. Ive been crashing since yesterday .. right at game startup .. I can login, but soon as I hit play I get a serious error has occured that prevents the program from continuing to run.

I have run -repair
I have re-installed GW2 (waste of time and net bandwidth)
updated video driver
removed the Guild Wars 2 directory under my Documents Library

Nothing new on my system at all (unless windows decided to update)