Guild Wars 2

Ok, This is getting ridiculous. I finally get an response from someone called Bethany. And in this email, he was complaining the delay was caused by that I created multiple tickets(that’s great, that’s totally my fault). Let me made this clearly, guys, I created those tickets because I was asked for from you guys – the arenet both here and guild wars 2 reddit(http://www.reddit.com/r/Guildwars2/) forum.

Of course, my terminated account issue was not solved(my account was hacked before), and at the end, i am getting same answer like before I will get an answer from arenet. I meant guys, come on, you typed thousands world to complain about multiple tickets, why don’t you use the time to solve my issue. I really don’t think this is a complicated issue. all you really need to do is pull my account, check when my account was hacked and when the breach of user aggrement happened. if it is happens during my account was hacked, would you just release my account? if it is not, would you tell me the detail how and when?

Seriously, i am sick about received an email to tell me that the issue will be solved shortly or promised that the issue will be solved(of course,maybe i should thank you for not to ignored me at all).

Again, The issue has been 7 days, and i am trying to provide all the information you guys needs to solved the issue and I do provide all of the information from day 1.

should I expect to wait another 3 days for another email that to ask me to hold or complain that I did something wrong, then another 3 days, again, and again….

Thanks you

My ticket has been there for 7 days..

JesseAs.5137:

My ticket ref is #120901-010514

I’ve been waiting and waiting and haven’t had any reaction yet. My ticket should be prioritized because it got hacked and banned for something I didn’t do. I do still have my account and imidiately changed my password after this happened.

I also read some where that they resolved the tickets to those which are made on 9/03. So why isn’t my ticket resolved which is made on 9/01

Hope you guys can help me, and I understand you work around the clock to resolve this for not only me but hundreds of people.

This probably will make you feel better. I filled an issue about my hacked account at 08/31/2012 8 am est. Until today, I am still unable to log in

original Ticket number 120831-012281
reference number #: 120904-008292.

My account was hacked and then was terminated. it has been 7 days since i report the issue. And I still unable to log in.

Issue still not solved:
Ticket submitted August 31 – Ticket number 120831-012281

I really hope Arenet can response this thread and tell us how to get refund including people that prepucharsed this game couple months ago in retail store(gamestop for example).

Thanks

I would like to ask refund, I bought the game from gamestop. Does anyone know if how can do that(I prepuchased this couple months ago)? I contact with my local gamestop, they asked me to contact with arenet…………..

Amberle.5608:

Drintar Same thing has happened to hundreds of us… maybe thousands. Not sure really. No warning. No email. Banned. And when you are banned – (in my case anyhow) we cannot see who logged in when because they created a “support” account to be able to communicate.

Savious is well within his rights to dispute the charges. I took a different route but have hopefully covered myself in case I never get an answer. It’s disappointing at best to purchase something and have to spend hours trying to figure out why you suddenly cannot use the game you spent a decent bit of money on and had waited to play.

Just wanted to throw some attempt at reason in here. Sav is upset and certainly not acting like a 5 year old. I can assure you the Better Business and Consumer Protection organizations would agree an ultimatum is reasonable. Sadly, I do not think in the current situation it will help him get answers any faster. Sometimes you just have to wait out the bad to get to the good. I hope Guild Wars 2 makes right by the players that had to go through this.

Agree, Unfortunately I prepurchased ce version on gamestop couple months ago. If there is a way to get my money back, i will do the same to ask for the refund. it has been 6 days, and is still not resolved.

same issue. 5 days later, get a auto response email(or copy paste email)

Ticket number
120831-012281 (08/31/2012)
120902-014965

Ticket submitted August 31 – Ticket number 120831-012281.

My account was hacked, and they get my account back sunday( 08/02/2012), but I found that my account was also terminate permanent. I created the issue and replied the email. no response until today, but I received an copy & paste response from it(I provided all of the information already – 5 days ago!!!). wth. see following for the response the email.

Hello,

The following message is being sent to Guild Wars 2 players reporting account hacks. I apologize for the delay in our response; we have an unusually high ticket volume which we are working through as quickly as possible.

If you do not have a Guild Wars 2 account, or have not lost access to your account, you may disregard any further messages you receive on the subject, as you should be in no immediate danger.

If you have not provided the following information, please reply with the following information:

1. If your Guild Wars 2 account name has been changed, provide the account name (your secure email address) you want it changed back to.
2. What is your complete Guild Wars 2 Display Name [Name.####] (if you have it)?
3. What is your 25-digit Guild Wars 2 Serial Code?

We look forward to your response. We appreciate your understanding during this busy time. If you have questions, please reply to this message rather than create a new support ticket.

Regards,
GM Lloyd
Guild Wars Support Team
http://support.guildwars2.com/

p.s. Arenet, I bought my ce version from ebgame, I know i wasn’t able to get refund from ebgame. But since i wasn’t be able to play it all since I get the game at 08/28/2012, please let me know if I can get refund from you. I am willing to ship the box back if it is possible.

Thanks,