Showing Posts For Solomon.2071:
Here’s a very unhelpful update. After responding with full details to this message;
Thank you for contacting NCsoft Account Support.
Could you please provide the following information so that we may review your billing issue and transaction attempts?
- If the payment was attempted by credit/debit card, please provide the last 4 digits of the credit/debit card used
ONLY
- Country where card was issued: (if you are using a credit/debit card)
- Card Type: (if you are using a credit/debit card)
- If the payment was attempted using PayPal®, the order ID or transaction ID from your PayPal® payment history
for the transaction
- Country where you are currently residing:
- Your billing zip code or postal code
I got another response from them saying;
Thank you for the update.
After reviewing your account, we see that your first few purchase attempts were declined by your financial institution. When this happens, we are not given a reason of the decline. Because of those refusals, all subsequent purchase attempts resulted in an immediate error due to our fraud prevention rules. We cleared that “too many failed attempts” lockout issue for you. You will need to contact your financial institution to resolve the issue with the initial declines. Once you have resolved the issue with your financial institution, try to make your purchase again. Please be sure to use ______________ as the e-mail address when purchasing. You should have no further issues.
Please keep in mind that too many failed attempts within a short time frame will always result in an immediate error.
Let us know if you continue to experience difficulties making the purchase.
This Is the email I got needless to say I still can’t buy gems ?? . It’s rly getting kinda sad I almost wanna buy gold from some third party then just trade for gems I’m sure their system will take my money . I’ve been waiting over two weeks to buy gems. Thought I accually had something with this email tried pay pal failed… Tried card failed so I called my bank they said no one is trying to with draw money ok…. So I called the MasterCard center they also said the same thing so I know it’s nothing to do with me or my bank sorry ncsoft . I’m trying to be patient….. ??
(edited by Solomon.2071)
I also have this problem sent in a ticket the number is :120904-005917