Giving it until Noon then uninstalling....
in Account & Technical Support
Posted by: SoulMystique.6872
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We’ve recently updated our Knowledge Base with an article specifically for helping to address latency issues. You can find that article here
If you have tried the solutions provided in the article and you’re still experiencing latency issues, please submit a ticket to us. From the drop-down menu on this page, please choose Technical Issue. From here, please include the following in the description of the issue:
- Your ISP
- Which data center you’re connecting to (North American or European)
- Your OS (including if you’re running on 32 bit or 64 bit)
- Whether the lag is intermittent or consistent (include times with time zones that you notice it’s worse, if applicable)
- Where you’re located (state/province)We may request additional information about your computer after this, such as a Game Advisor report. To speed up our investigation time, I recommend generating a report from the Game Advisor and sending it as an attachment once you have received our auto-reply confirming that we have received your ticket. Doing this in advance will save us a communication step with you so that we may begin troubleshooting the issue with you sooner.
Such a joke… I just got disconnected 5 times trying to do Tequatl for the day. Two maps were full, two times it didn’t even go into the game world, and the fifth time it was on a virtually empty map. And nearly 3k Ping? What the hell are you people doing over there?