Guild Wars 2

penelopehannibal.8947:

Afro Dude.8423:

@penelopehannibal.8947 & Ellieanna.5027

That was never the intention though. As Alennia outlined above, our name was derived from our mesmers porting about, plus as something tongue in cheek & fun. I’m sure that most people would agree that Potentially Offensive as a name carries no derogatory or foul meaning. If anything, it would have been our tag that got changed, going by what you said. Not the name.

There’s a list here on Wikipedia of words with different meanings between American & British english:
http://en.wikipedia.org/wiki/Lists_of_words_having_different_meanings_in_American_and_British_English

Should a RP’er get banned because they used an alternative word for a male rooster to describe priming a gun for firing? Just because it can have other connotations that someone else mistakenly thought they meant?

Heck, “joint” in American English can refer to the connection of two objects / bones, a business, or drugs. Perhaps every guild with “joint” in it should get changed because they could potentially be offensive? :P

Taking context out of the equation, should a guild be forced to change their name, even if they have something benign like “Potato [SPUD]” if someone finds it not to their liking? Should Anet appeal to the lowest common denominator at the expense of the community at large?

Yes, names that have both an offensive and a non-offensive name still get looked at. You or the guild leader knew what Poof means otherwise it wouldn’t have been called it “Potentially Offensive” – and guilds only get forced a name change when other players report them, so your guild has obviously offended someone.

If you scroll through all the topics relating to forced name changes in the Account Issues section of this forum, virtually all of them say “I didn’t mean it in that way, it actually means this..” just as you have done.

Actually they explained how they came to name the guild what they named it. Just because Poof could be interpreted the wrong way doesn’t mean it actually is offensive, to them all it was was an abbreviation for their tag,

By that logic for considering names offensive, if your guild were called RottenPotato, and I took it offensively because Potato is often used to refer to a certain group of people (I doubt you don’t know what I’m talking about)
They would pretty much be obligated to change your guild’s name because of it’s offensive nature BUT that would pretty much mean the in world item Potato would have to be removed somehow because of the offensive nature of the word Potato, they would have to change the in game name of the item to “root vegetable” or something of the sort. BUT OH WAIT, Vegetable can be offensive too so we can’t do that.

We might as well just go around claiming that everything offends us, there will be no more content left.

I used to have the forum login issue when I didn’t have the authenticator, the attempted login would keep expiring before I actually got the email to verify that it was in fact me trying to log in, I would say anywhere between 20-40 seconds.
I don’t have this issue any more because of the authenticator though, as tedious it is to have to type in an additional code very time I want to log into the forum, it’s less of a hassle than the previously stated process.

Actually a more accurate analogy would be if you put a (for this purpose let’s assume it’s a gray area in the law where it’s not illegal but the cops aren’t 100% sure)
Mod on your car and then you went to a place where a bunch of similar minded people as well as cops gather and the cops were totally cool with it and then suddenly some other cops in the future were like “hey man, somebody didn’t like your mods so while you were asleep we went and replaced your mods with confetti and duct tape but we let you keep the label that was on it.”

kaat.8237:

Whether you agree or not, be happy all you got is a name change. Most usually, guilds are disbanded, not given a name change. All in all, your Guild is pretty lucky.

That doesn’t make it any more right, in fact it is sort of alarming that guilds are just up and deleted by staff members without warning or notice and then accounts are blocked without any explanation until it is requested via support (which is a very inconvenient process for somebody to go through, especially if it turns out that they were not in the wrong.)

jjc.4863:

What made it feel weird is there was no communication with ANet at all. They just changed our name without warning; it was a complete surprise

Yeah, one very unfortunate thing about ANet that I noticed both through reading through the forums and from recent personal experience is that they’ll go ahead and do things without any notification to the people it affects, unlike any other MMO I have ever played before. Which I actually don’t understand why this isn’t a big thing because even on free to play MMOs usually if you are accused of having done something wrong or you are banned, usually you will get an email explaining what has happened and in full detail why this has happened.

Instead, players log in, only to find that they have been blocked, and because of a glitch that is supposedly being working on, they might not even be told why at that moment, unless they request to know why in a support ticket.

I feel like this is a practice that ANet should really consider working on finding a better alternative for.

Mind any mods that might be reading that this is constructive criticism I am giving and is not intended to be inflammatory in any way shape or form.

Wow it’s actually a pretty creative guild name you guys came up with and I can’t see how it would actually offend anybody or how it breaks any rules. I really don’t see why anybody felt it was necessary to change it on you without your consent and to something completely random no less. I hope you guys get your name back.

That may actually have something to do with my recent ordeal (Digital River Inc. Billing Issue) A forum post which was closed after Gaile Gray made a response, seeming to have misunderstood my message, implying that I was using inflammatory verbiage (which I wasn’t, I only relayed what was sent to me and facts that I found upon searching online.)

I’m not saying that this is absolutely what is happing but rather what I am guessing, is that DRI is working on fixing the issue and because of this, some people, if not all, are unable to make purchases until their system is all fixed up and ready to roll.

In any case, as of last night, I was not able to purchase gems either and I also play on a mac so if this is still the case in a week’s time or so, I’ll probably also open a ticket.

Some might criticize me for attempting to purchase gems again but aside from the benifits of having gems, part of the whole point of making purchases is that I actually want to support the people that make GW2 possible so that they can go on to improve it or do better things.

Update: I have recieved an email from Leah with the GW 2 support team and she had this information to offer among other details.

“While we cannot accept repayment for these purchases, nor do we ask for you to return the funds in any way, no action will be taken towards your account for the refund. I’d like to also mention that there were actually three Guild Wars 2 Gem purchases that were made on your account that were refunded. These refunds occurred prior to us contacting our payment processor to clear up the issue.”

and all I have to say is Wow…
I am actually really pleased with the full email I recieved and have asked further questions. I’m really glad that Support has been so understanding about my situation and frustration.

Ellieanna.5027:

At this point, all you are doing is talking on a public forum. You really need to submit a ticket. Even the Anet employees who man the forums always ask for a ticket number to ensure it’s being handled by the correct staff.

I actually already submitted a ticket immediately after I made this post. The purpose of this post wasn’t to gain assistance any quicker, I understand that the support team is probably up to it’s neck in tickets. I made this post primarily to ask other people if they’ve experienced similar issues and basically as a warning to anybody who has plans to make any purchases, knowing that the middleman company who takes the money and distributes the content is very low rated on multiple review websites and has caused me some annoyance.

Edit: Also to inform whoever at ANet it concerns that I am dissatisfied with the way their middleman has been conducting business and failing to contact me before sending my money back to me that I don’t want sent back to me and that I am also partially dissatisfied with the way my previous ticket was handled. I mean it’s just unacceptable to tell a customer that their account is being closed permanently, by mistake.

Which you know, really sucks because I would LOVE to support the people behind such a great game by throwing my spare cash their way but if the company handling their money and distributing their content can’t do that efficiently without accusing me of fraud every few times I try to make a purchase and then Anet decides to block my account because they’re not getting their payments, why would I even want to continue to purchase anything from them?

I’ve never had an issue where PayPal requested a refund, usually if PayPal had an issue with paying a company they would just prevent me from making the purchase to begin with. what I see in these emails is that the company I made the payment to (Digital River Inc.) has sent me a refund. No reason given, they just send the refund and then PayPal sends me an E-Mail notice that I have been refunded by them. Despite that, contacting PayPal and finding out if they have anything to do with it isn’t really a bad idea.

Edit: So upon looking at the Paypal User Agreement, to make sure that I wasn’t misinformed I came across these bits of information and it pretty much matches up to what’s going on, basically this isn’t an issue on PayPal’s end, it has to be DRI (which I found DRI actually has an awful reputation with some site’s average review rating for them being one to two and a half stars out of five.)

Bit#1: “When you send money, the recipient is not required to accept it. You agree that you will not hold PayPal liable for any damages resulting from a recipient’s decision not to accept a payment made through the PayPal Services. Any unclaimed, refunded or denied payment will be returned to your Balance or to the original Payment Method. We will return any unclaimed payment to you within 30 Days of the date you initiated payment.”

Bit#2: “If a buyer files a Significantly Not as Described (SNAD) Claim for an item they purchased from you, you will generally be required to accept the item back and refund the buyer the full purchase price plus original shipping costs. You will not receive a refund of your PayPal fees. Further, if you lose a SNAD Claim because we, in our sole discretion, reasonably believe the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it will be destroyed). PayPal Seller protection will not cover your liability.”

(I never filed a claim)

Bit#3: “If we determine that the funds were not delivered, we will not only refund you any fees or taxes you paid for the Remittance Transfer, but we will also provide you the option of a refund or a redelivery of the amount appropriate to resolve the Remittance Transfer Error.”

(Funds were delivered to DRI, they confirmed this when I called them.)

Source: https://www.paypal.com/us/webapps/mpp/ua/useragreement-full

So basically there is no reason why I should have recieved my money back besides DRI deciding that my payment is fraudulent and decided the best course of action is to send the payment back without any form of notification besides PayPal informing me of the transaction made from DRI to me.

Shortly after this post I will be submitting a ticket, as I do not want to be blocked (once again) becuase of Digital River’s mistakes. It is getting to a point where I’m considering never ever making another digital purchase for gems of anything of the like for my GW2 account because it is just such a hassle dealing with these issues and creating tickets and calling to find out why every payment I make keeps getting refunded.

So here’s the full story of my frustration with Digital River, from the beginning.
I purchase two copies of Guildwars 2, one for myself, one for my girlfriend, I complete this purchase through paypal.
The payment goes through, fantastic, my girlfriend and I begin playing Guildwars 2, it’s fun.
Fast forward a day, I’m at work, my girlfriend is unable to log into GW2, her account has been blocked, no reason is given. She checks her emails, she hasn’t gotten any emails. She texts me to tell me what has happened, I check my email, no emails from Arenanet, no emails from Digital River Inc.
One email from paypal stating that I have recieved a refund from Digital River Inc.
I call Digital River’s Customer support, all they can tell me is that I was refunded because the purchase was deemed fraudulent, I inform them that I am the cardholder, I can present ID, there is no reason why this purchase should have been refunded.
They refer me to GW2 support, I start a ticket.
My girlfriend started her own ticket.
My girlfriend receives an email from GW2 support saying that her account is blocked permanently because the purchase I made was deemed fraudulent.
She’s upset, she really enjoyed playing the game and had hoped that it wouldn’t come to that.
I once again call DRInc with questions and add more info to my support ticket.
My girlfriend receives an email stating that the previous email was sent in error and that they required further investigation. I receive an email saying that they require more time to investigate
Fast Forward another day (That’s two days I cannot play GW2 because of Digital River’s refund of my purchase.)
I recieve an email fro support telling me that all I have to do is re-purchase GW2 and link it to the account. My girlfriend receives the same sort of email.
All is resolved (with not much help at all from Digital River.)

Fast forward a week, I’ve been leveling my character, I decide “hey I’ll go ahead and buy some gems… hmmm, about $20 worth should do it.”

ONCE AGAIN

I have been refunded by Digital River Inc.
I only found out this morning when I checked my email and saw that refund from Digital River back to my paypal, ONCE AGAIN with no notice from Digital River Inc. or Arenanet, just an email from Paypal stating that my $20 purchase to Digital River Inc. was refunded.

Fortunately my account is not yet blocked. Unfortunately I am going to have to create a ticket in fear that my account may be blocked once again because Digital River Inc. In all its wisdom has decided that my purchases must be refunded without notice to me, without my consent and I will be unable to play GW2 becuase of their mistakes.

I just want to know if anybody else has had to deal with similar issues or am I the only one around here who is having these issues?