Well here goes. issue number 120901-008174
I purchased 1600 gems to play around with the pets and stuff, inks and such, (its what amuses me) I bought some extra bag slots and i “THOUGHT” i bought a 3 pack of pets, it didnt SEEM to work, so i tried AGAIN, then realized i was not recieving the pets but that the gems had been taken, the bag slot purchases and the other things i bought as an “experiment” seemed to work fine.
SO basically, I bought 2x pet packs and received nothing, I submitted a ticket, and updated the ticket, but havent received any response. the biggest part of my frustration is.. i spent money, real money, and well… received nothing in return.
After posting on the GW2 facebook page and getting nothing much but flamed for my concerns I had considered going to my cc company and filing a claim until i saw the post leading here. hopefully this may help my issue get resolved.