Guild Wars 2

121022-002233

Alright, I give. I was successful at creating a new account with my key. I updated my ticket. If they can restore my original account with the new key, great. In the meantime, I’ll be starting over from zero. It will most likely be faster than the time it will take for CS to take care of this.

Here’s my advice. If you are not prioritizing suspended accounts (which you should be) and they sit in the same queue as game play technical issues, then please inform players of the huge risks of being suspended for weeks on end.

Maybe a huge red banner telling people not to use account names or passwords that have been used ever before and no passwords with any dictionary words and with a combination of lower and upper case and mixture of numbers as well. That could easily be programmed into the registration.

You could also program into the registration, the simple question, “where did you buy this key?” before you are allowed to enter it.

It’s all just common sense stuff people. You aren’t staffed to handled those falling through the cracks. At least set up the site to safeguard uninterrupted game play.

If you can sort out my account and restore my original characters, thanks.

If not, thanks for nothing.

121022-002233

OK, this is now just pure incompetence.

I too received the same message as onat, only I had already updated my ticket to indicate that I had figured that out and bought a new key on this website only that the new key wasn’t working with my existing account.

My ticket indicates, by me, that I realized the key was bad and the response was that the key was bad, just telling me what I already told them. Steve S., in Payment Review, didn’t even bother to read my ticket. He told me to get a refund after I explained that I already had one.

Like onat, I am trying to get my new key applied to my existing account.

As was said by Gaile, #1714 – 2012/10/25 11:14:29 AM (2012/10/25 13:14:29 UTC2) “Then, after you purchase a new code through the official website you can add the legitimate code to your daughter’s account. She will be able to add to her own account, she will not need to start over.”

Is this still true? It’s not working and customer support is not even reading the tickets we are sending. For god’s sake just give us an answer so we can at least start a new account instead of sitting here waiting.

Since this ticket was sent to Payment Review, do I have to open a new ticket on how to apply my new legit key to my existing account? It would seem logical that they would be the ones that dealt with payment issues, only they are just sending out a form message that should have been auto sent the moment the account was suspended.

121022-002233

I have received no actual information regarding this issue. I did my own investigation while waiting and confronted my seller who in turn began acting suspicious and in the middle of negotiation, refunded my money with no explanation. So, I assume this was an illegitimate key. I will be reporting him to both ebay and paypal.

I was following your instructions. #1714 – 2012/10/25 11:14:29 AM (2012/10/25 13:14:29 UTC2) “Unfortunately, you need to go back to the seller and demand a refund. Then, after you purchase a new code through the official website you can add the legitimate code to your daughter’s account. She will be able to add to her own account, she will not need to start over.”

I just bought the game on this website but received this message. “The serial code you’ve entered is not valid for this region. Please apply the serial code to a valid account in the correct region.”

1. Please, when advising people that they can add a new key to an existing account, include instructions on how to buy the correct region as the website does not give options for region purchase and it would seem to be automatic since you can’t log into an account when your browser suppresses HTTP Referrer header. That means the site knows where you’re logging in from. I had it off when purchasing as well, so it should have know my region and either sold me the proper region or given me an option of which region to buy.

Anyway, I’ve been waiting 5 days to solve this with no responses from customer service. I now have a legit key purchased directly from you and I still can’t play and am most likely going to have to wait at least another 5 days to play.

I am disabled and currently diagnosed with an acute virus that will keep me home bound for probably the next 3 weeks. I bought this game to help pass the time.

If there is anything you can do to expedite this, it would be greatly appreciated.

Thank you.

P.S. I went back to purchase page and went through a few steps, just short of purchasing again, and it was only giving me the option to buy in my region. I’m fairly sure that I did buy the proper region and this error message seems to be an error or default error message for those whose accounts have been suspended. Perhaps you need to wait until the Payment Review Team releases your account before you can apply a new key and resume game play?

In the following thread, this issue has been brought up, but with no resolution as of yet, for any of you having the same problem.

https://forum-en.gw2archive.eu/forum/support/account/Can-t-add-a-new-code-to-my-terminated-account/first#post545065

The fraudulent key purchases seem to be of epidemic proportions. The fact that people are getting banned from game play means that they work in opening an account but get detected weeks later as fraudulent, which is quite odd. I think you could avoid a lot of frustration on both our parts if you simply let the accounts be reinstated automatically with a valid key purchase. The system seems to be designed for stacking accounts. This would lighten support’s work load and all of our stress level. Also, just a thought, but maybe set whatever detects fraudulent accounts to function during account creation and not 2 weeks into game play? Just saying….

Just out of curiosity, are these keys ones that were for pre-release that are no longer valid and the sellers are trying to pass them off after the start? It’s seems that they are pseudo-functional since you can play with them for a while. If that is true, wouldn’t it be better to program that list into the registration so you would never get in in the first place? That way, you could get your refund, buy a valid key and not have to wait a week or more due to your either over loaded or under staffed customer support team.

If you made this information public, your customers would also be better informed consumers. They could ask these dealers if these are pre-sale keys and possibly avoid this huge log jam.

Just my two cents.