Bump.
It sure would be nice if you guys would at least reply and let us know you’re working on it, or maybe even a time frame for when you expect to have the issue resolved. I’ve searched quite a few forums postings and I’ve seen very little response from ARENAnet. I started playing a week ago and I like the game a lot, except when it’s unplayable due to this horrendous lag. If you continue to treat your community like this I will be forced to assume you care very little about quality of service. I purchased the game with my credit card, and I can simply force a refund whether you like it or not. Stop ignoring people.