Showing Posts For Tekish.3216:
I want to clear something up here, we do not auto-ban people without investigating the account first. Our CS staff reviews reports that come in and if they find questionable activity, they take whatever action they deem appropriate.
You may receive an automated response if you appeal actions taken against your account, but any action we take is reviewed and enacted by human beings.
It is true that we have reinstated folks that were banned erroneously for questionable activity, but we don’t take action against an account unless a very solid reason presents itself upon review.
Please note that I’m not commenting specifically on the actions take against those accounts mentioned in the OP and I have no information on why any action was taken in the cases mentioned. I just want everyone to understand that we don’t ban people just because they get a lot of reports against them, our CS folks have to find and confirm actual infractions before we take any action.
Don’t take this the wrong way Mike, but if what you say is true, this is worse than automated bans. It would mean that a human looked at the gameplay of our guild and somehow came to the conclusion that we were “botting.” We like to think of ourselves as competent players, but bots? Really?
Just because in this circumstance we continually wiped a larger group of unorganized players, it doesn’t mean we’re botting. And this was the reason they were banned – shortly after those battles took place, many couldn’t log in. We have footage of that above from two different players, if you’re interested. It shows a lot about this situation, but only one thing matters – no robots of any kind were involved.
Given that some of our players have already been unbanned, it’s clear that a mistake was made. And it’s a mistake that never should have happened. Aside from the many false “gold selling” bans going around recently, this is the first time I’ve seen a group of people get wiped from the game “erroneously”. For some reason, I doubt it will be the last.
I personally was unaware that playing well in WvW was tantamount to sweatshop workers using automated tools to game the virtual economy. The more you know, I guess.