Guild Wars 2

Read this like Snoop Dogg (drop it like it’s hot) and now it won’t get out of my head! ><

This happened to me the first time I played the game after the Jan 28 patch.

Has not happened since the inevitable reboot, however.

2012 15" MBPro

Thank you for helping me resolve ticket # 121129-001122

I’m very happy to have my account back.

If I may, I’d like to make a few observations about this whole process from the point of view of a loyal customer (as opposed to a customer who would have left this whole interaction with a very bad impression of ArenaNet).

I found it frustrating to not get any sort of notification regarding my suspension for an entire week. Taking a week to solve a problem is not a big deal, and is in fact understandable, but not having any idea if anyone is actually listening for an entire week is a bit much to ask of anyone. Perhaps you should consider notifying anyone who has their account suspended via email that:

1. their count has been suspended (I know, right?)
2. link to support to open a ticket
3. a reason for the suspension – it’s quite probable that explanations can be made, if necessary, and save a lot of time

Even automated email is better than absolute silence.

I also found it absolutely annoying that I couldn’t access the community forums at all during the duration of my suspension, even though my account situation was under review. This, coupled with the fact that I wasn’t contacted at all for a week made me feel particularly isolated and frustrated, which are two feelings you probably don’t want too many legitimate customers to experience in relation to your product. Perhaps you could continue to allow access to the forums for a certain period while an account is under review?

Thanks again for the repeal. I hope you’ll take my comments into consideration in order to better serve customers going forward, you really do have a first rate, top-notch product and it would be a shame to have that undermined by the little details.

Try pressing the ‘Tab’ key when it gets to the Google Authenticator screen…

If this doesn’t work, you need to open up System Preferences – Keyboards, go to the Keyboard Shortcuts tab and make sure that the correct choice is selected under Full Keyboard Access at the bottom (I have ‘Text boxes and lists only’ selected).

Also still happening here… disconnecting authenticator seems to help it.
Same quick disconnect after about 30-45 minutes of activity, disable authenticator and play smoothly for 3 hours straight.

Is it possible that while it’s been fixed there’s a lingering issue in the Mac Beta client?

RSS link for guildwars2.com has not updated since August 25 for me.
Feed is still there, so link isn’t broken, but no new content is coming through.