I also just purchased the game and during my first character creation I was disconnected I now receive this error code when I attempt to log in. I have submitted a ticket but have yet to hear back. This does not seem to bode well for new players who were taking advantage of the black Friday deal.
This is my reference number to the ticket I submitted 121125-000692
I would appreciate a timely response.
Edit: I now have access to my account thank you for the attention.