If you are as tired as I am of being stuck in Anet limbo and not being able to play any of the HoT expansion and getting nothing but " we are working on it" and you would like to verbally contact someone to express your concerns about the issue not being addressed and in a timely manner. Anets number is useless as it will just send you back to forums and opening a ticket. Please do as I am intending to do, contact their parent company NCSoft at 1(512)225-6359 and speak with customer service. If enough of us do this than prehaps they will work quicker to address the issue