Purcheds 800 gems from the store through PayPal. Recieved the gems right away and proceeded to purchace a character slot. I clicked to confirm the purchase, but logged out before the gems were removed from my stock. I did not recieve the character slot and when I logged back in the 800 gems were gone.
I then purchased 1600 more gems (again through PayPal) and recieved them right away. Purchasing 2 more character slots worked just fine. I still have not recieved the original character slot that I purchased.