Guild Wars 2

Serj.3475:

[Incident: 121217-001898]

It would appear I’m not the only one having this problem. I decided to indulge in buying a second GW2 account with the $35 off sale to play with a friend who couldn’t join the world I was on with my main.

Since then, I have been unable to buy gems from the store on this second account, due to the continue buttons being grayed out, no matter how many ways I try it. I was hoping to set myself up for a good long while by purchasing three bundles of 4000 gems, and soon, because I’m irritated with the lack of inventory and bank space. The extra character slot would be nice, too.

If there’s anything I can do to circumvent this, or whether a mod can get to me with a definitive answer on the next step, I’d be deeply appreciative.

Thanks~

UPDATE: After randomly deciding to try what I tried before once more, I managed a breakthrough. Not sure how.

After adding my credit card and adding all the details required, selecting the bundle I want, and ‘next-ing’ to the confirm page, I went back to the details page, changed the quantity I wanted, then went back to the confirm page. Somehow, I got the information I wanted, and the option to order that bundle was available. I went back and changed quantities back to 4000, went back to confirm, and I was able to order that bundle, after too much hassle.

After ordering that bundle, I did receive an error code, but when I went back into the gem store, I saw my purchase sitting right there in my gem pool. I’ll keep an eye out to see if I actually got charged, but this is interesting. I don’t know if it’ll help anyone else, but I’m sure glad it helped me.

… now to get that increased space.

UPDATE #2: After encountering this bug, I’ve been able to go ahead and buy the three bundles of 4000 that I’d initially intended with no problems whatsoever. I sure hope this helps everyone else with this problem.

I had the same problem with being unable to click “Proceed to PayPal” (as the button was grayed out.) Followed Serj’s instructions, which worked fine.

*After entering the Credit Card/PayPal information, click NEXT.
*Then, as you are unable to proceed on the following screen, click BACK
*Change the amount of Gems, then click NEXT again.
*Now you should be able to click the Proceed button.