Guild Wars 2

Jeremy Brown.5679:

Hi there Raiders!

I’m from the Analytics team; a group of people who review what you do in game with the data you leave behind. We’re sometimes referred to as Business Intelligence or BI.

First, a little background to the methodology we used. We reviewed all of your play throughs and were able to identify each of you who were affected by this bug. What was interesting is that we found some parties where some players got a Legendary Insight, while other didn’t. Was this a result of the reward bug or was this due to weekly resets? Afterall, Monday was not affected by the bug. A few thousand of you would have been eligible, but this didn’t feel right.

So we reframed the question; How many raiding parties likely were affected by this bug? This increased the number of potentially affected players by more than 20%. We knew that this would include people who play repeat raid wings and who, in reality, wouldn’t be affected by this bug because they werent’ eligible. But we also realize that you will play with others who would be eligible. Should a player who played Gorseval on Monday, and recieved their weekly reward, receive this gift when they played on Tuesday? What about when that player noticed that others in their Tuesday raid recieved a gift and they didn’t? Maybe you didn’t get LI, but you should’ve got something, right?

We chose to err on the side of a larger number. This gift wasn’t going to impact the economy, so we felt that we’d rather apologize to all players who were in raiding parties that were affected rather than risk upsetting a sizable subset of you. This was also why we chose not to give out LI.

I don’t like pointing fingers, but it seems that this large number is likely what was to blame. Most of you we identified did receive what was promised and some haven’t yet taken the items from their mail. But, it turns out, some of you simply didn’t get our in-game mail. Sentinel, Baseraver, and Wilz, you helped us, just by being you, to identify that we had a different bug affect you. Of the thousands upon thousands of players who were deemed eligible, it seems the system we used to send in-game mail failed to send to more than a thousand of you.

It is regrettable that any of you may have been missed. Please be aware that neither Gaile, the CS team, nor Anet in general lied about giving you the gift we promised. Reading through this thred, however, made it clear that something else may have broken.

I’ve worked with the CS team specifically to re-identify those of you who feel you were promised but not delivered an apology. Another round of gifts will be going out – though there’s no change in what is being sent.

So why did it take us this long to correct this? Believe it or not, we had to collect more data from you before we could act, and that takes time; several days in this case.

Please accept our apologies for the frustration you have experienced.

Thank you for your honest words! I don’t think it was ever in our intention to claim that any of you is lying but as you can see something wasn’t right and I’m glad I could help In the end all of us are human beings and mistakes can happen, especially when you have to deal with a couple of thousands of players!

Baseraver.7241:

Gaile Gray.6029:

To update you on the status of the gift distribution, we first want to let you know that all distributions have been made. Here are some details about how the recipients of the distribution were determined:

To qualify for the distribution, a player had to participate in a successful raid boss encounter during the period when the bug was live. On any given day—including the hours during which the bug was live—not all raiding parties enter into boss battles and, of course, not all boss battles end successfully.

In the case of a party that successfully completed a raid boss encounter, all members of the party were sent a gift, regardless of which boss battle the individual player was involved in. The devs chose to send gifts on a group basis rather than on an individual basis because that was the more generous outcome. As you can tell from the information above, gifts were not sent to every single raid participant who was active during the period in question because those involved in unsuccessful raid boss encounters would not have been affected by the bug. Only those who were in a raiding party that successfully completed a boss encounter, and therefore were impacted by the bug, were sent a gift.

You guys messed up then.

As the thread opener in the bugs forum I`m 100% sure I didnt write this for nothing -.-
At least some people received something they can be happy about.
In my case I know some unjust thing happened here:
Gorse dead, No loot, No chest. No Compensation.

I know you guys THINK youre right but I KNOW you just lied.

Sadly I have to agree. In our case it’s Vale Guardian who gave nothing. We killed all bosses except Samarog and Deimos on Tuesday, 06/20/2017, continued on Thursday, 06/22/2017, with the remaining bosses and tried Vale Guardian again, just to see if we would get loot after 2 days. We even could open a fresh instance with a healthy Vale Guard, even tho cleared that wing on Tuesday. And no, there was no loot when we killed him. But two hours after we tried to get loot a hotfix came. Unfortunately we couldn’t gather a third time that week to kill Vale Guardian a third time.
So no, you actually did not reward all groups who completed successfully boss encounters.

Edit: EU here, if it somehow helps. Looks like a lot of EU players have that problem.

Hey!
Well in that case we (my raid group) will hold off with our tickets. And we are 100% sure that we qualify, we killed Vale Guardian twice that week, on tuesday and thursday right before the fix and didn’t receive any loot

Hey guys!
I’m currently a little bit out of the loop but I thought we would get every 3 months a balance patch. The last big balance patch, when ArenaNet butchered several classes like Necromancer and Revenant in PvE, was released 3+ months ago.
Are there any news I haven’t seen or some kind of information what we can expect with the next patch?

Nobody wants new legendaries, give us more gemshop skins!

reikken.4961:

which one was that?

Probably shatter includes Mesmer. One of the more disgusting things Anet did.

Chris Cleary.8017:

Gold Mail and Bank Restrictions are now enabled for everyone on both NA and EU.

Already hit my limit and can’t even get items from mail system. Why do you do this to us? Is there no better option for security improvements? I’d rather play without these so called improvements.