Guild Wars 2

Thanks Gaile + Hardballer for the responses. Glad to see i didn’t have to open a ticket up for a gift.

and yes, Gaile you are quite involved… love it.

Now I regret arguing with you in GW1 in Kamadan about 6-7 years ago .

Gaile Gray.6029:

The serial code is very rarely required to obtain help. It may come into play if two people claim and account and both have identical information. At that point, the serial code can be critical. But for 99.9% of all support issues, you can leave that field blank, provide the other information you’re able to provide, and the team will be able to help you.

Not true. Unless they’ve changed their policy…

I had to fight with your team to retrieve my password after it had asked me for my serial code. When i finally got access, I asked if I could get my serial code for future incidents and i had to run around the bush with them until I got it.

Hey Anet,

I did a survey sent out by surveymonkey regarding Edge of the Mists and I filled it out. It was fairly basic, not asking anything regarding my account logins. I did it upon seeing that an Anet employee confirmed it’s legitimacy.

Now, I’m wondering where the gift is? I’m not really in much of a rush for it, but I’m used to everything happening instantaneous in this day and age and I’m curious as to whether or not i was skipped.

Thanks

EDIT: Email rhetoric!

Sent by: noreply@guildwars2.com via surveymonkey.com (member@surveymonkey.com)

Thank you for playing Guild Wars 2.

We are conducting a survey regarding our latest release, Edge of the Mists and your responses will help guide future Living World Releases. Upon completion, please enter your email address to receive 400 free gems for your participation.

This link is uniquely tied to this survey and your email address. Please do not forward this message.

• Thanks for your participation!

The Guild Wars 2 Team

Edited by moderator. Please don’t post sensible information on the forums

Fair enough, i appreciate the response and the answer. I will carry on and do it again.

Jeffrey Vaughn.1793:

I’m not sure what resolution you’re looking for… CS (and me) do not have the ability to arbitrarily set your current story step, so we’d have no way to put you on “Cathedral of Silence”. Also, as I said, looking at the log, there are no signs of an incorrect story progression. This is the first I’ve heard of this in the 10 months since release, so I can’t figure out what might have happened. The only advice I can give is “Keep playing”.

I’m not particularly looking for a resolution. At this point, i’m more so just upset on the position you are taking regarding this query. There was infact a bug and it erased my progression. I’ve given two pieces of information indicating there is some sort of bug and yet you persist in suggesting I’m wrong.

Now, i’m not too sure if you’re using the word arbitrary to suggest that what i’ve provided is insufficient, or if you moreso mean that you do not have the administrative control in the game to make the necessary changes… i’m fine with progressing through again and collecting all the rewards, although, that would be (to some) an unfair advantage. At this point, I believe it should be looked into none-the-less, as there was a bug that had to do this and your developers should look into figuring it out.

I would still prefer to be where I was, but alas, it definitely seems like the administrative team is unwilling to correct the problem at hand… its a little bit unfortunate, since the team seems to have no problem fixing “clipping” issues graphically, but to restore a player’s earned progression, its all of a sudden a task too difficult to be bothered with.

Again, as I said, i’ve provided proof and I feel as if the official responses i’ve received have pointed to an unwillingness to provide support, and from how I took your responses, the lack of belief in my credibility. I think the proof provided is just enough to have a somebody look into why this has occurred, whether it be reversible or not, it should be looked into.

To sum it up, I have the rewards and I have a letter indicating my successful progression to where I was, but my log doesn’t indicate as such.

Bumping as its on pg 5

my TP does this both with the gem store AND just the typical TP…. its frustrating.

Won’t let me buy/preview anything or relay my gem count until i close the client completely.

Sorry. I didn’t realize the previous screenie didn’t show the rifle’s information. Heres one i took using Fraps.

As you can see, I have the Potent Avenger’s Rifle of Force in my inventory, which, according to gw2wiki, is the reward for “Against the Corruption” personal story quest, which happens to be the precursor quest to “Cathedral of Silence”.

So, with that said, I didn’t just help a friend progress, I progressed with him since I have the reward for it.

I can reaffirm my lost progression as I still have the rifle from the reward of “Against the Corruption”! which is the precursor to “Cathedral of Silence”.

Surely now you cannot consider this a mere sign negligence on my part…

I would have to respectfully disagree with your hypothesis. What do you make of the screenshot I posted, showing the letter I received for successfully completing “Breaking the Bone Ship”, which I should not have received if I had only helped a friend.

I shouldn’t have that at all if I truly was just at Kellach’s attack. I cannot prove I have the rewards, and if anything, playing through the story again means i can essentially have double, because I know I received them.

I don’t understand what else I can say to end the debate… clearly I’ve lost my story progression and that little letter is all I have for proof. I don’t expect any reimbursement or anything, if possible, i’d simply prefer to be placed where I was, or at least acknowledgement that this is a glitch and I’m not crazy.

Attached again for simplicity’s sake.

Here I’ve attached a screenshot showing what I was saying in the above post.

That logic also doesn’t explain why I have a letter from Logan Thackery triggered from “Breaking the Bone Ship” quest sitting in my mailbox.

So essentially, I have proof of completing “Breaking the Bone Ship” which is significantly further than “Kellach’s Attack”, yet my personal story progress is sitting on “Kellach’s Attack”

We alternated starting them up so I do know we advanced together. Aka i’d get the shields and sword and the box to pick my rewards. As stated, i distinctly remember picking my rewards and gaining experience from completing each story quest.

I know for certain that something glitched, but alas if its not going to be fixed then I will simply just plow through it all again, despite how ridiculous this all is.

No, its not. The journal only goes as far as Kellach’s attack.

The only quest related letter i still have in my mailbox is from Logan Thackery discussing Tonn’s death. 8 months old. Which is clearly ahead of where i actually am.

My journal says Kellach’s attack.

Its hard for me to recall correctly… but I do remember 100% that I did the story quest in Orr that gave me the Exquisite Ruby Jewel as the reward… after doing the giants and tanks.

I know I was further in but unfortunately its hard for me to be 100%. My friend and I made sure we progressed our stories equally. Like i said, we were at the same point in our story(Cathedral of Silence) but my memory only can confirm I had done Armor Guard for certainty, as i had received the jewel reward for it.

No no.

I SHOULD be on Cathedral of Silence,

But now I am pretty much at Kellach’s Attack. I leveled with a friend and we chose the same story path and we were at Cathedral of Silence when we hit level 80.

We took a hiatus, and we’ve now come back, but playing as a Mesmer and Thief. I logged onto my Engineer to notice my story has been backtracked all the way to Kellach’s Attack.

So essentially, I should be at Cathedral of Silence, but now I am at Kellach’s attack.

Sorry for the confusion, but it seems as if something glitched and i’ve lost all my story progress.

I only remember where I used to be because I was story questing with a friend and his is still intact.

Human, last 3 steps are "he Sad Tale of the “Ravenous”, Triskell Quay, and Brute Force. I selected Vigil again and so i am now on Kellach’s Attack.

I was previously at “Cathedral of Silence”, which is level 80.

My level 80 engineer, who has nearly completed the story aside the final story quest has had it’s personal story reset. I am now at the point where I have to select an Order to join… except I’ve played through the vigil side of the story.

Can this be fixed?