Incident: 120827-011964
Guys, i have an update on this.
I submitted my ticket about not being able to make purchase (neither visa, AE or Paypal) on 27th Aug (10 days already).
Skip the details, after 3-4 emails back and forth, today i finally received an email from them acknowledging and being able to identify the problem. The cause of the problem is not from our side, i cannot make any purchase simply because i am flagged on their so call Risk Management System.
Funny thing is, having identify the problem they refuse to help me to correct it, instead, they “suggest” to me i should buy “another” copy of game from an online retailer…..
I have NOT violated any of the policy and they banned me from making purchase and refuse to undo the ban for no reason??? This is a total joke and totally unreasonable. I need some gems to unlock bank space that’s all, i cannot see myself continue playing this game and dealing with the stress on inventory space management.
Their reply word by word:
+ To protect our customers and their billing information, we have implemented a Payment Risk Management system to detect possible unauthorized transactions or account use. After reviewing your purchase attempts, I see that they are being flagged by the Risk Management system. This means that something about your purchase attempt is being perceived as high risk by our system.
After manually reviewing your purchase attempts, I see that they are displaying characteristics that are commonly found to be associated with high risk transactions. For that reason, your purchase attempts have been determined to be high risk by our system and you will be unable to complete your purchase at this time.
The only suggestions we may offer at this time is for you to attempt your purchase at a later date or to locate another authorized online retailer who has the game available for purchase.
If you have any further questions, please let us know.
Regards,
Matt S.
NCsoft Payment Review +I wrote back to state the fact that i have NOT violated any policy:
+ I have made a pre-purchase of the deluxe digital months before the game releases and this shows you how much support I have given to your company
Since I started playing I have not used any bot, I have not use and 3 rd party software (except VPN), I have not taken part in any of the known exploit.
I have not even farm gold on purpose ingame
Near two weeks after release I have 1 level 38 character, for which you can see I am progressing as a normal player should
I only have 1 gold in my account
I have 0 transaction using the trading post
I have not even sent or received any email with any player ingame, meaning it is impossible for me to be involved in any gold transfer activity +
This is totally crazy, i spent 10 days in trying to solve this, now that they know why but tells me to buy a new game?
If they do not solve this i have no choice but to try to ask for a refund because of this unfairness.
Hope the above give you an idea on what might have happened. Well, i am really disappointed and maybe you will be too. Best luck.
OMG if that is true do they even realize how many local state and federal commerce laws they are breaking …? the EULA doesnt protect that period ..
Trust me, they have the ticket record so obviously i am telling the truth. They now know my problem but as of now still has not helped me to remove the High Risk flag. After reading my ingame activities / facts i listed in my response to them, I hope they will do the right thing and exclude me from their “High Risk Crew” list.
After a bit more research it seems a lot of others with the same problem, once identified, they did immediately help them to remove their flags. So yeah, i am “a little upset”, how will you feel if you are me? Why am i being treated differently?
I am no expert in law but anyone with common sense will agree that they should help the normal players to fix this instead of suggesting us to buy a new copy, yeah right that should solve the problem, I may very well end up buying another copy and face the same problem!
My sister is an editor for a gaming magazine and she is asking me to forward her all the ticket responses so she can write about it and make fun of me O.o I told her i just want my bank space………haha.
Btw i notice my ticket was submitted earlier than most people here (27th Aug), you may still have to wait a bit longer…Oh i just read the latest game update, no mention of this 7 pages problem we have here? Really hope they get on top of this.
(edited by Zero.1987)