Showing Posts For Zinn.5041:

TgUpdate 1.11 everytime i open the launcher

in Account & Technical Support

Posted by: Zinn.5041

Zinn.5041

I was able to get BLT by updating my client to version 1.0.09524 as per the instructions posted HERE . I was even able to get into the gem store for the first time but I was still unable to make any purchases. I reinstalled the entire GW2 game, and re-updated the client as per the instructions. After doing that I would occasionally have to relog to gain access to BLT but the gem stored did not work.

Just before posting this I decided to check it one more time and it is now working. I was able to purchase gems and access the rest of the menus through BLT. Thank you so much for working this out of for us MAC folks. I still have not had an opportunity to see if it will work every time or not but will post back after a couple of days with update.

Now if we could just get rid of that occasional glitch where my screen darkens when I do something, normally when closing a window within the game.

Retina 13 inch late:2012 2.5 GHz Intel Core i5
X 10.9
Most current
Mac Gw2 Client 1.0.09524

~Zinn

Gem Purchase/Redemption Issues [Merged]

in Account & Technical Support

Posted by: Zinn.5041

Zinn.5041

I cannot access BLTC at all including the gem store. Occasionally I have mouse issues however a log out and back in seems to fix it. Lastly my screen dims when I close windows and I have to open options menu and adjust the gamma although the bar has not moved and as soon as I move it it comes back to where it was before it dimmed. Additional info below.

  • What make or model of Mac are you using? Retina 13 inch late 2012 2.5 GHz Intel Core i5
  • What OS are you using? X 10.9
  • What version of the OS are you using? Updated
  • What Version of the Mac Gw2 Client are you using? 1.0.8467

(edited by Zinn.5041)

Gemstore Doesn't Display Items;TP Still Works

in Account & Technical Support

Posted by: Zinn.5041

Zinn.5041

Unfortunately, basically all steps done to try to resolve the Mac client TP issue DOESN’T work all the time. I’ve been managing and ending wineserver, compiler and cookied processes for the past three weeks now. I’ve restarted the client over and over and of course all other troubleshooting steps have been done, however, these do not guarantee the fix of issues. TP still loads forever and cannot do day to day functions around 50% of the time.

This is a known issue that must be fixed on the development end, because solutions don’t work consistently, nor for everyone. There is an issue with the browser design of the TP and how it loads into the game or something. I’ve had this problem persist 50% of the time for over two-three months now and have been bearing with it. But we do need this fixed.

/nod

Black Lion Trading company

in Account & Technical Support

Posted by: Zinn.5041

Zinn.5041

I’ve run into this issue since the last patch. I have tried the removing the Guild Wars 2 folder which made me completely reinstall the program. Still didn’t work. Then I closed the programs that were running from the list Kioshi.6597 posted and it still doesn’t work. I’ve submitted several bugs to identify the place/time the problems arise. Running Macbook pro w/retina 2.5GHz i5, 8GB DDR3, running OS 10.9. Please advise