Showing Posts For alerodri.8519:

Let's Organize to Slay Tequatl! (NA)

in Tequatl Rising

Posted by: alerodri.8519

alerodri.8519

I´ll join you guys for some dragon time. Please invite.

Lag issues in Latin America

in Account & Technical Support

Posted by: alerodri.8519

alerodri.8519

Hey guys just an update:

Our Network Engineering Team has thoroughly investigated this issue and we have been unable to find anything that would indicate that this is an issue on our end. This does appear to be a widespread issue in the Latin American region which spans multiple countries and so I would recommend getting in contact with your ISP to see if there is anything on their end that can be done to alleviate some of this lag.

I’m sorry for any inconvenience and frustration this may have caused you all but unfortunately there isn’t anything that we can do in this particular case as it appears to be affecting multiple games and multiple ISP’s within this region.

Ashley,

Thanks for the reply but I find it hard to believe that all of a sudden all ISPs spanning 10 or more countries all decided to change their settings exactly at the same time in which a game patch was introduced? Too much coincidence. Regards

alerodri

Lag issues in Latin America

in Account & Technical Support

Posted by: alerodri.8519

alerodri.8519

New patch, new content. No problem fixed.

Framing the Ground Zero of the Lag Spread

in Account & Technical Support

Posted by: alerodri.8519

alerodri.8519

I had no trouble playing on June 31st. On July 1st I started playing late at night (after daily reset), i.e. after the new content and patch were released. So I can´t tell you if the connection issues started before or after the patch. What I do know is that it has been almost impossible to play and it has been getting worst ever since. Thanks!

Location: Buenos Aires, Argentina.
ISP: Telecentro.
Server: Yak´s Bend.