Ticket number 120831-005017 submitted 8/30/2012
I’m having two issues. The first (and more troubling) is items I have purchased and never received. I bought several items on the evening of 8/30/2012. My gems weren’t being subtracted and I didn’t receive my items so I thought the server has having a problem. Eventually all the gems I thought I hadn’t spent caught up to my account balance but the items never arrived. This has happened on two separate occasions.
I’m also having the issue with purchasing gems. If I try to add a CC it fails. If I try to use a CC through PayPal it fails. The only way I can successfully buy gems is if I do a direct transfer from my bank account using PayPal.
I’m disappointed that it’s been nearly week with no response about my ticket.