Guild Wars 2

Oh I love this, waited nearly four hours now and finally I get this response.

“I am transferring your ticket to a team more equipped to handle your problem.”

I am sorry, but how equipped do you have to be to just take one space out of an e-mail address? That was the only problem to begin with, I gave them my new e-mail address and accidentally put a space in there, thats it. And they are’nt equipped to take a space out of an e-mail address? Are you kidding me?

Farming Flats.5370:

athlondude.5384:

I think it would be a good idea to automate this on the website, because honestly all the information I sent could have easily been entered by me

Also , It could be easily been entered by an hacker too if your account was compromised. The option was there in the early days …. they had to remove it because hackers steal and hack passwords from other sites/games and then literally scan GW2 accounts … and if they find one they change the e-mail and you are locked out of your account ..

At least they have more control for now on e-mail changes with this method … and hey … they do it for you … for your security

Normally I would agree but considering the information I had to give them throgh the ticketing system, I would take a brilliant hacker to get all the information required for me to do this thru the ticketing system. I had to give them my displayname.xxxx, current e-mail, serial number, order number, last 4 of credit card number, date purchased, etc…. not so easy for the hacker I think. And if they are going to be the ones changing the e-mail addresses they need to do a much better job. They still haven’t gotten mine changed, in fact the last response I got from them told me that they changed it, and sure enough they did, they changed it back to the old e-mail address which is the one I am trying to change it away from. All this mess because they can’t seem to read the ticket. If this is the better way to go, they need to get better at doing their job.

I guess at some point you folks disabled the “change your e-mail” function because I just opened a new e-mail yesterday to a different e-mail address and had to submit a ticket to get that done. I sent in all the requested information and they made the change last night. Tried to login this morning, couldnt do it, updated the ticket explaining what happened, they wannt all that info that I just sent you yesterday again, it was even in the ticket already. Fine no problem sent that in. Got to looking and discovered that when I sent you my new e-mail address I accidentally put a space in my e-mail and that was causing the issue. I updated the ticket explaining about the mistake and that all they needed to do was removed the space and it should work. I got a response saying that they were glad my issue was resolved and to contact them if I needed further assitance. I responded explaining that I had not resolved the issue, but discovered the problem and that it needed to be fixed on your end because the tech probably just copy and pasted my new e-mail address and that they just needed to remove the space and it would be fine. I got a response saying that they had successfuly changed my e-mail address but they changed it back to my old e-mail. Its as if they aren’t even reading the tickets. This is frustrating to say the least.

I think it would be a good idea to automate this on the website, because honestly all the information I sent could have easily been entered by me, and all of this could have been taken care of without having to play e-mail tag with you guys. It would free you guys up for more important things, and make life easier on us.

Yeah the guy I had words with before all this went down, his username was “nate guild wars.6824” and he was a royal jerk. He is the one I suspect pulling this off and he was not in our guild. I still havent heard jack from ArenaNet, but hopefully the will let me know what is going on before too long.

Tolunart,

Thats an easy answer, most of my senior members used their credit card to buy gems in the Black Lion Company. I dont know if you have ever been a victim of credit card fraud but I have, and so have some of the founding members. We also have our own teamspeak server that has been hacked so pardon us for being cautious. Considering we have no information on the individual who did this, and that the log tells us nothing more than what we have we tend to believe he gained access by unconventional means. If you want to call it overreacting so be it, if your glad your not in our guild thats fine to, I didnt post this to recruit. I am looking for answers, and my officers are looking for answers, thats why I posted this. To those who did put their two cents worth in and actually tried to help thanks.

tolunart.2095:

That is what’s called a “knee jerk” reaction. In other words, you reacted to the problem without thinking about it at all, the same way that your knee reacts to being tapped by a hard object.

All I can say is, I’m glad I’m not in your guild.

Wow dude, really, I just asked if anyone had this happen to them, and your gonna judge me for take precautions over a possible security issue? Do you know how many of my members are now worried that someone might get their credit card info because of this? Doesn’t it make sense that if someone did hack into our stash and get that stuff they might be able to get into other things? And I’m not suppose to take action about it? Sorry if thats the way you feel dude, but I dont feel one bit bad about it. I didnt have issues till that day, the whole went down in a very off the wall manner, and it was unsettling enough that I wasn’t just gonna sit and wait for it to happen again.

Slark.1263:

Guild Bank should always be limited to Officers and higher just for this reason. It’s always nice to allow others to grab stuff as needed, but there is always…ALWAYS….one person that will ruin it for everyone.

Booting the 13 people was a little overboard since only 1 did it, and it may have even been one of your circle of friends. I have seen a fair number of guilds that one of the co-founders of a guild actually robs the guild bank and takes off.

Even if you knew for sure who it was, it is not a bannable offense unless he used a bug to gain access to the bank when he did not have the proper guild rank. If this was what happened I am sure the forum would be in a rage about it being broke.

How is booting 13 people over board? Its not like I just kicked out 13 random people, I just booted all the people that joined that day. I know it wasnt any of the founding members because they were at work. Considering that the log gave no further info concerning the individual who pulled it off, I tend to think it was some sort of bug or hack that he used to do it. Even if it wasn’t a bug I would ban them from my guild, thats just not cool, and I wont tolerate it. As far as the forum being in a rage about it being broke, shoot hardly anyone used it, the thing was packed full of equipment, good stuff too, but hardly anyone who had access used it. LOL I even logged on a couple of times and did nothing but talk to the guild members online to see if they needed anything so I could e-mail it to them.

tolunart.2095:

Why would you kick 13 (presumed) innocent members of the guild, just because they are new? A new member is unlikely to have been given access to the bank, it was most likely an established member of the guild who has been waiting for an opportunity to get the most out of his theft.

Because the Guild bank log gave me no information concering the individual who drained the account, as where it would tell me the users of all the other players and wether or not they were online. The way the whole thing went down was just plain fishy, and I wasnt taking any chances. Yeah it was a judgement call and a tough one at that, but it was a place to start, expecially considering nothing had happened until that day.

Well, whatever, however, whoever, its BS. I already took all the action I could on my own. I booted all new members that joined that day, restricted access to the guild to myself and my circle of friends that created the guild, and reported the incedent to support. Its a shame we were at 125 members at the time of the incedent, booted 13 peeps that day over this mess. Thats fine tho, I have a few things in the works to help catch the person, should it happen again.

I just dont know, its freakin weird. I doubt anyone has been doing any recruiting, I went through the guild logs and I couldnt see where anyone joined that I hadn’t invited. The guild member getting banned thing, I’m not sure, but I would think it would tell me the name of the person who accessed the long regardless, but I cant be sure. I checked the guild logs, and I cant find anyone by the name of Unkown User joining our guild, nor the name of the individual I suspect of commiting the act. However It does make me wonder if someone didnt have multiple accounts because I got an e-mail from someone in our guild last night talking about how he really liked being in our guild and would like to really get in and help people and be a real role model for other people in our guild and aspired to become a guild officer (the only other individuals now that can access the guild stash). He also sent me 6 silver which was the amount of money we had in our stash when it got looted. Considering that most of my guild members rarely have rarely talked to me beyond “thanks for the invite” I found that a little suspicious, so I sent him his 6 silver back, said no thank you, and booted and blocked him from the guild. At this point I’m not taking any chances.

I have already opened a Ticket on this but I figured I would post and see if anyone else has run into this. The other day I went to put something in our Guild’s Stash and what was a nearly full guild bank was bone dry, no weapons, no armor, no nothing. I looked at the log and among the few other guild members mentioned there, the last person in there took everything, and was merely listed as “Unkown User”. Unlike the other names mentioned there it would not give me any information when I put my cursor over the name “Unkown User”, it would not display the person’s name or show wether or not they were online. To my knowledge this person was not a guild member, and I have no clue how he got into the stash. I am at a loss. The only thing I can think of is I got into a heated discussion with another individual and it ended with him threatening me saying ""I’d get offline if I were you!" about 45 minutes after that the Guild Stash was empty. I dont know if anyone else has had this happened to them, but I’d sure like to hear if you have and if you found anything out that I haven’t.