Hi there, no ticket number yet as I just submitted this issue.
I purchased a stack of 10 Mystic Forge Stones last night, I did not receive an in-game mail nor were they available for pickup. I logged off for the night, thinking it might just take time, but now nearly 24 hours later I still do not have the purchase. It definitely shows as “recently purchased” and my gem total went down, so I know it went through.
Thanks in advance!