Guild Wars 2

Michael.4791:

Don’t assume anything about other customers.
And if you have a problem, write a ticket. Hopefully the problem can be solved that way.

I wasn’t assuming anything. I looked up on this issue online, and there’s plenty of other people with this issue.

I submitted a ticket, and I’ll be awaiting a response soon.

Hello, I’ve decided after a 2 month break from GW2 to come back and give it another try, but I can’t even log into the game.
Here’s the error it gives me:
“You have not applied a retail serial code to your account and the grace period has ended. Until you apply a serial code, you will be unable to continue playing Guild Wars 2. Please visit the retailer where you pre-purchased or pre-ordered Guild Wars 2 to obtain your retail serial code.”

Thing is, I pre-ordered the game from Gamestop, and already activated my game on release date. I played happily and I have a level 28 Asura Ranger, and now you’re telling me that I HAVEN’T applied a serial code?
I’ve already searched for the soltuion to this problem, and someone said you have to repurchase Guild Wars 2 from the website. And I’m for kitten sure not going to do that.
This has really kitten me off and I’m just going to uninstall the game unless I get a solution ASAP, along with plenty of other poor customers who are having the same problem.

Thanks.