Guild Wars 2

Hello everyone I am upset with a low percentage of the guild wars 2 community on almost a daily basis at least once I have to meet a extremely abusive player that uses extreme excessive verbal abuse directed at me and I am sure you have all dealt with this also. my issue is with the Report tool at hand. you report the player and block the player and that’s as far as you hear anything about the matter. I have met players I have reported in the past that did not encounter a ban or any kind of punishment for breaching the community rules. I would like some kind of confirmation from Anet that your issue is being dealt with. anet aggressively enforce their rules to protect their business but what rules are they enforcing to protect the community ? I have played guild wars since the launch of factions and now just purchased HOT for 80 pounds. this is a on going concern of mine and now at the brink of of not playing guild wars ever again because of the growth of toxic players

its now 5.30am on the 29/7/2015 and client reports connection issues still after update I cant get in game what so ever live in England here

on the 11th November my account was hacked I mailed support and they reset my passwords I also asked if my account can be restored before the hack to recover my lost items/armour/weapons this request was ignored. I have now asked 3 times for my account to restored to a earlier point and they keep resting my password I am getting very frustrated some one please help