I too am getting the same message. “Identity cannot be verified please contact customer support” I checked my bank and I just made a gem purchase on the 1-8-13 that went through fine. Please fix this problem. I am relieved that it’s not an isolated issue.
On a side note, Phone support would be a bonus. very frustrating to navigate your “support” system. The more companies get away from personal service the worse off the company is.