Guild Wars 2

That’s too bad. One of his biggest concerns is how well it will run on his computer. Would you guys be willing to refund if it doesn’t work for him?

I have a friend who is really interested in trying the game out. Maybe getting an account for him and his wife. Do we have any kind of trial of buddy account deals going right now.

Well it took me 8 days, but I’m finally back in. Thank you gaile.

Okay so this is interesting. I closed all but my first ticket. I tried to log in just for giggles and now it is telling me that it is unable to access the log-in server and giving me 42:0:9001:3927. Ticket number is 120830-003200

GaileGray.9587:

Tryphena.1379:

GaileGray.9587:

Ok, guys. I’m surprised to see some of you who have been out for several more days than I expected. And that tells me that your issue may have been put in the wrong queue. So again, please choose your oldest ticket, and update it with as much information as you can give (see my post above). Change the subject line (if you can) to Hacked Account (if that’s what you know happened) and then resubmit.

Then, close the others, because they are not needed and only clog the queues. The oldest tickets should be worked on first, so I’m going to gather some numbers from various posts in this forum and ask our top agents to give them a look. Will post when I know more, but if you can take the steps I’ve outlined above, that would help you (and us) a lot!

Thank you, thank you, thank you. After days of waiting my daughters account has been fixed she is playing and very happy! =)

That is great news. Thanks to both of you for your patience!

Again, I expect that many more of you will be saying this very soon!

I’m not gonna lie. I’m scared to close my posts, but I will do it now.

GaileGray.9587:

dudemanjac.5184:

What I need to know is that if I sent the prioritized ticket per your instructions on the 31st, and you claim to have everything done up to the 3rd, why am I still out of luck. Am I not being looked at? Did you not really get that far down the line? What is the explanation for why I am still waiting?

Dude — may I call you that? That is exactly what I am trying to figure out. And that’s why I appreciate people providing their ticket numbers.

This isn’t a “Go to the Head of the Class” ticket. I can’t promise that we can wave a magic wand and resolve all these issues. However, with this information, we can dig down into the reason that a ticket from August 31st has not been resolved, when one from September 3rd has been.

If you have been wait, say, more than five days, post your ticket number here, so we can look into the system and try to work out any kinks or glitches.

Thanks for all your help, everyone.

Gaile, If you can fix this problem or make any headway, you can call me whatever you like. I look around and I see people asking for refunds and threatening chargebacks, but I love the game and I really just want to get back to playing it. It sounds silly to say, but all of my other games have really just lost their luster to me and I don’t want to touch anything else. Here are my tickets. The last one is the prioritized ticket.

120830-003200
120831-019000
120902-001414

What I need to know is that if I sent the prioritized ticket per your instructions on the 31st, and you claim to have everything done up to the 3rd, why am I still out of luck. Am I not being looked at? Did you not really get that far down the line? What is the explanation for why I am still waiting?

Scourge.8569:

But for now, we will have to wait patiently for the ticket backlog to stabilize.

Sorry. Patience was done after waiting through my entire holiday weekend without any support. Now I’m justkitten

It’s been 5 days since I got a response in one of my tickets that said I was having my issue forwarded to “a Senior member of the Guild Wars 2 Login Team.” It’s not right that I’ve had to wait a week for support on this issue. I’ve resubmitted the “prioritized” ticket as instructed. the number is 120902-001414. The other two are 120830-003200 and 120831-019000.

Now if you want to talk compensation for the fact that I’m working on a week locked out because of slow support…

So I will come to this thread and whine about my tickets also. I don’t know why multiple tickets takes extra time. At the very least it shouldn’t take any longer than the last ticket, but whatever. If I missed the part when making tickets where it said that, then I guess it’s my fault. Either way, I got hacked on the 29th and here I am a week later still with no account. The last ticket I submitted was on the 1st at your direction. It has the “Hacked Account – Ticket submitted August 29 – Ticket number 120830-003200” in the title. The full list of tickets is as follows:

120830-003200
120831-019000
120902-001414

The last one is the prioritized ticket, I was instructed to do and again, that was put in 5 days ago.

I did your prioritized ticket thing on Sept. 1st. My original ticket was on the 29th. I heard back on the 30th that it needed to be sent up to a supervisor and NOTHING since. What is the hold up?