i get the message thanking me for my continued gems purchases, but asking me to “contact customer support to confirm my identity.” I’m logged into the game with my account that is linked to all my pertinent details, so I’m not sure why its necessary to identify myself further. Also, I’m not given any guidance on how I’m supposed to contact you to confirm my identity. there’s no number to call, and the only other way to contact you is through the support site or forums, and everyone there claims that you never answer them. surely your company wants this money, so why not fix this issue or at least add a telephone number, direct emai address, or even better, a gemstore identity confirmation application into the message?
my ticket for this is #121221-000827.