I got the same problem, I bought the game for 4 of my friends (they gave me cash i used my CCard) and we played all the last two weeks, but today at around 3pm (my guess is at 5pm because that’s local reset time) they were unnable to log in and got emails saying their orders had been already canceled and refunded, and I never did such thing.
If you get this cleared up please update so I can do something about it, I already submited a ticket.