This solution worked for my girlfriend’s account however I am a mac user and after finding and deleting three different caches, trying the -repair command and making sure GW has full access to my computer with no trouble from firewalls I am still having the problem. Any help at all would be appreciated.
Send your girlfriend to the spa and use her computer.
Gonna be honest, I’m not in a joking mood but that made me chuckle! Thank you :P