Showing Posts For jjgw.9035:
My connection is NOT the root cause of this problem. In fact, my internet connection is as fine as it can be. To prove you wrong, I have no problem logging into the game and play. I only got stuck on some specific map, but sometimes I can access those maps. And because I cannot access Eternal Battleground at all, I made a conclusion that it has something to do with the map IP. why? different layer of maps are assigned to different map ID, except the WvW maps. WvW maps are locked to one IP for the whole week. Unless you can provide me a better explanation to this, you have not proven me wrong. IF my IP/DNS has not changed, nor has the server map IP, then why is it sometimes I can access them? since the map IP has a same format of regular internet public IP, I believe each map with each layer has its own server host.
All I was saying is that when the game was attempting to connect my IP to some specific server IP, it got rejected and returned a connection error message. However, neither IP has a problem in itself, that lead me to think it’s the problem in the program codes.
note: we should not be forced to change our DNS in order to play the game. It’s not a feasible solution. First of all, it is not our problem, we (the thousands of us) have a stable working internet connection. Second, how are you going to deal with tens of thousands potential new players in the future who’s having the same issue?
Being able to connect to specific IPs on the public internet does not mean OTHER specific IPs might not be an issue BECAUSE your ISP is somehow routing them differently (and potentially, the DNS your system is currently using (your ISPs most likely) is translating them incorrectly). Once more, the fact that it worked from another location (that is likely using a DIFFERENT DNS) PROVES Anet is not 100% at fault here. I am not saying something they have changed recently has not made this situation worse, but it’s a combination of things and my suggestion eliminates one of them…..where your system is getting it’s DNS info from.
Heck….don’t try what I suggested….good luck.
EDIT: Saw this and wanted to add:
note: we should not be forced to change our DNS in order to play the game. It’s not a feasible solution. First of all, it is not our problem, we (the thousands of us) have a stable working internet connection. Second, how are you going to deal with tens of thousands potential new players in the future who’s having the same issue?
You are 100% correct. BUT your ISP is responsible for how your system gets it’s DNS when you use their network. If they have faulty DNS info (or something that makes specific IPs not get identified correctly) is that really ANets fault? Again, I’m just making a suggestion that MIGHT just git rid of this problem for you entirely and you want to argue about WHO should be responsible for fixing it. Which is going to get you playing the game sooner?
On the issue of it working via VPN. That makes total sense and does NOT prove it’s an issue on Anet’s end. It just proves that the VPN network you are now using to connect to Anet’s servers can properly connect without having these issues. This is NOT news as hundreds of thousands of players are proving that point every second they don’t have these issues. Again, it kind of supports my theory about the DNS being a problem as the VPN network obviously does NOT use your local ISP DNS to connect to Anet servers….
Anyone interested in trying to fix this issue SHOULD at least TRY to redirect their DNS to a known good source. There are threads on this site and all over the internet about how to do this. I am in no way suggesting this is a permanent fix or that you should HAVE to do this, but if a workaround is possible, why should you not try it?
Anet should give this guy the Ultimate Defender title, seriously.
just because he kept saying Anet is not at fault, although he later changed to not 100% at fault. well, since I am not as good as him, I cannot prove this is not Anet’s fault. In fact, I never tried to prove who’s fault it was. I was just trying to find the source of the problem.
now since we are on topic on who’s fault it was. my take is that the game was running fine for many of us before the latest patch, then all the sudden everything’s gone wrong after the patch. who’s fault is that?
can some people help me prove my theory?
If your character is stuck on a map like Queensdale, try to log in 15 to 10 minutes prior to the world boss event. Give it a few attempts at a 3 minute interval. If you can unstuck your character this way, it will be strongly evident that it’s the problem with the map IP because you are more likely to be put in a different map IP during world boss time.
I’m not having this issue, but have been monitoring it due to professional interest (I’m a Network Engineer). Not to discourage your efforts, but there is NO way your public IP address can be in direct conflict with any of Anets server IP addresses. The way IPs are assigned to the public internet makes this impossible.
What you HAVE proved is that your original connection (that includes your internal home network AND the ISP connection of that home network to the internet) is almost 100% a root cause for this failure. I am not placing blame or pointing fingers, but the connection at your home is the difference in your testing…..obviously ANet has changed NOTHING (during the time of your testing at different locations) and so that leaves the connection at your original location as being the only difference. Just to note, some other in this thread have reported fixing this problem entirely by changing their DNS….this IS related to IP addresses, so if it is a DNS issue doing so could correct the problem (i.e. I suggest ALL of you try this).
I am NOT saying that something in the most recent patch has not altered something that has exacerbated this issue (I think it has existed in a limited form for quite a while….tho the few that have said they have had this issue since release are likely confusing the issues due to the generic error code that occurs when the “map corruption/load lockup” happens) as that seems to be quite obvious (more players reporting the failure mode).
Just my 2 cents looking at this issue from the outside.
Note that if this IS due to some DNS issue with specific ISPs Anet will have a difficult time trying to fix it on their end. It is not impossible that both the ISPs have something “quirky” with their DNS routing / updating and Anet has changed something on their end (that obviously works fine with the majority of players) and those 2 things are required to cause this issue (for players with the “quirky” DNS). That is why I suggest eveyrone with the problem change your DNS to point at a KNOWN good DNS source (Google is one) and see if all these issues go away.
My connection is NOT the root cause of this problem. In fact, my internet connection is as fine as it can be. To prove you wrong, I have no problem logging into the game and play. I only got stuck on some specific map, but sometimes I can access those maps. And because I cannot access Eternal Battleground at all, I made a conclusion that it has something to do with the map IP. why? different layer of maps are assigned to different map ID, except the WvW maps. WvW maps are locked to one IP for the whole week. Unless you can provide me a better explanation to this, you have not proven me wrong. IF my IP/DNS has not changed, nor has the server map IP, then why is it sometimes I can access them? since the map IP has a same format of regular internet public IP, I believe each map with each layer has its own server host.
All I was saying is that when the game was attempting to connect my IP to some specific server IP, it got rejected and returned a connection error message. However, neither IP has a problem in itself, that lead me to think it’s the problem in the program codes.
note: we should not be forced to change our DNS in order to play the game. It’s not a feasible solution. First of all, it is not our problem, we (the thousands of us) have a stable working internet connection. Second, how are you going to deal with tens of thousands potential new players in the future who’s having the same issue?
After some testing, I might have found the cause of this problem. I believe it is the conflict between the person’s public IP and the game map IP. I will explain why I came up with this conclusion in the follow paragraphs.
From reading many threads on this topic, I realized this problem is not as systematic as it seems, it does not have a pattern on how it occurs; each person gets stuck on different map. This means it cannot be the problem of the game maps.
I also found out that sometimes I was able access the maps which I got stuck on previously. Then I could get stuck on the same map again later when I tried to access it. The only map I cannot access since the patch is Eternal Battlegrounds. It lead me to think that it’s the problem with the map IP. That means I can only access some layers of this same map. Why is it that other people have no problem accessing this map IP? so it cannot be the map IP itself. There has got to be some thing on my end causing this problem to occur. From this assumption, I tried another test.
I copied my public IP at home, then I took my computer to a public place and acquired the IP from there. It is of course different from my home IP. Also it had a different IP format(my home ip is xx.xx.xx.xx, the other ip is xxx.xxx.xxx.xx). I ran the game. Guess what, I had no problem accessing any of those maps I got stuck on; I can even access Eternal Battlegrounds. Tried other tests, everything was fine; no connection errors whatsoever.
After that test, I was pretty certain it was the conflict between the person’s public IP and the game map IP. When I tried this at home again, my home IP is still the same. Therefore, I got stuck on those maps again. This also explains why some people are able to unstuck their characters by guesting to a different world. It’s not guesting a world, it’s the likelihood of getting access to a different layer of the map. It also explains why people have the same home IP will get this error. And also why resetting the modem, which resets the public IP sometimes, could get your character unstuck.
If what I am proposing is correct, I think it’s the problem with the programming itself. I still do not understand why ANET made the map IP the same format as my home IP (xx.xx.xx.xx). Coincidence? anyways, hope that helps.
Can I second the motion that this be considered rather intensely?
As much as I want the issue to be resolved (my wife and I are having this issue), I highly doubt this is at all related because xx.xx.xx.xx is an entirely valid IP format. I think this is more of a coincidence than anything else. It’s much more likely that the combination of the server you’re getting connected to and path taken to get to those servers are different and it just so happens that the different path and server combination works without issues.
My wife is having more issues than I am. I had issues on Sunday, but haven’t had an issue the past few days. She is still experiencing issues though, here are her details:
Your ISP: Optimum Online
Your location: New Jersey, United States
Your territory or region: NA
Your Game World: Northern Shiverpeaks
The full Error Code: 7:11:3:191:101
The number of characters with the problem: 1 (character name is Tinia, account name is nayru.6123)
The map name(s) on which the character or characters are trying to load: Straits of DevastationShe was also getting a “Cannot connect to the log in server” error a few days ago while already in and playing the game, but I think those have stopped. When that was happening, she couldn’t join parties or view friends/guild list.
I never said the format of the IP causes the problem, I just mentioned/wondered why the map IP is the same format as my public IP. With such limited resources, there’s no way I can confirm the IP format is a potential threat to the problem. The only people who can tell you is the dev team because they wrote the codes to decide how the program is run.
My proposal is still the conflict between your computer’s public IP and the game map IP which was explained on my earlier post.
After some testing, I might have found the cause of this problem. I believe it is the conflict between the person’s public IP and the game map IP. I will explain why I came up with this conclusion in the follow paragraphs.
From reading many threads on this topic, I realized this problem is not as systematic as it seems, it does not have a pattern on how it occurs; each person gets stuck on different map. This means it cannot be the problem of the game maps.
I also found out that sometimes I was able access the maps which I got stuck on previously. Then I could get stuck on the same map again later when I tried to access it. The only map I cannot access since the patch is Eternal Battlegrounds. It lead me to think that it’s the problem with the map IP. That means I can only access some layers of this same map. Why is it that other people have no problem accessing this map IP? so it cannot be the map IP itself. There has got to be some thing on my end causing this problem to occur. From this assumption, I tried another test.
I copied my public IP at home, then I took my computer to a public place and acquired the IP from there. It is of course different from my home IP. Also it had a different IP format(my home ip is xx.xx.xx.xx, the other ip is xxx.xxx.xxx.xx). I ran the game. Guess what, I had no problem accessing any of those maps I got stuck on; I can even access Eternal Battlegrounds. Tried other tests, everything was fine; no connection errors whatsoever.
After that test, I was pretty certain it was the conflict between the person’s public IP and the game map IP. When I tried this at home again, my home IP is still the same. Therefore, I got stuck on those maps again. This also explains why some people are able to unstuck their characters by guesting to a different world. It’s not guesting a world, it’s the likelihood of getting access to a different layer of the map. It also explains why people have the same home IP will get this error. And also why resetting the modem, which resets the public IP sometimes, could get your character unstuck.
If what I am proposing is correct, I think it’s the problem with the programming itself. I still do not understand why ANET made the map IP the same format as my home IP (xx.xx.xx.xx). Coincidence? anyways, hope that helps.
Guesting to another world did not fix the issue for me. I’ve gotten stuck in spvp loading screen, WvW loading screen, and Fractal of the Mist loading screen. Now my character is stuck at the loading screen in Timerline Falls.