Guild Wars 2

Is it normal that we didn’t even get a notification our accounts are logged in from a different IP when we moved?

“Below is the only IP record on file since before the HoT launch and is also the only whitelisted IP. No other IPs have accessed the account.” <- This is what the GM I spoke to told me and then he gave me the IP from my old house address.

Leamas.5803:

I understand that people’s accounts get hacked, but my question is if you are an active player how could you not know. If you try to log in twice, the client kicks you out and tells you if you’ve logged in from another location (This I’ve tested). Even if it didn’t wouldn’t you notice your assets, such as XP, gold or resources changing or am I missing something here? I’ve been playing 3 year and always know approximately how much of everything I have.

You also get the e-mail about someone trying to log from a different IP but that system isn’t perfect either. Talking to CS about my boyfriend’s ban and it turns out they still have our old IP whitelisted, even though we moved towns more than 2 months ago.

Pretty much the same happened to me and my boyfriend (we live together). We both got banned on the same day, both made an appeal and both got shut down with the message they are very sure of their system and their decision is correct.

After exchanging 10+ e-mails with GM’s (some of them very sweet and helpful, some of them awfully uninterested in trying to even remotely listen to my plea or try to help) I managed to get my account unbanned and they apologized (as if that makes a difference after they point the finger at you and keep accusing you of cheating).

My boyfriend on the other hand, isn’t so lucky. They keep saying his account is rightfully banned, even though I can bet my life he never cheated. We barely even touched the game in the past months, waiting for HoT and then after the launched we both had a busy schedule at work, so we didn’t play more than 2 days altogether. On top of that he’s our guild owner and commander (we have a WvW guild), so he would never jeopardize all that the guild has invested in the upgrades (we are now lvl 13).

I just find it ridiculous that ArenaNet doesn’t even bother looking into the issue, knowing that false positives happen all the time, knowing that they just screwed up with my account. The only programs that my bf has on his PC that might interfere or get the account flagged are Razer Synapse and the GTA V Trainer.

Now 3 years of dedicated game play are gone for him, a lot of skins, possibly the guild has to restart, and he just invested 75 euros in an expansion and only got to play 2 days. I really wish his account got unbanned instead of mine.

GG Anet, top notch services <3

Hello,

My friend submitted the ticket #433705 more than 3 days ago and hasn’t received a reply yet.

Thank you!