Guild Wars 2

Dear Gaile,

“121108-000371 Under review; thanks for that additional info”

But my ticket status is “Closed”, the account still suspended, and not received any email from the past week. What is this going on?

Posting again, my account is still blocked and not in the list.

1. Ticket #121108-000371

2. bought from official website the buy.guildwars2.com with my own credit card

3. I called the bank. They authorized the payment and give me the auth code: 555756

Purchased on 11/6/2012 [GMT+8]
Was Playing on 11/7/2012 [GMT+8]
When I logged in on 11/8/2012 [GMT+8], it was blocked

Gaile Gray.6028:

kcchang.3168:

Hi Gaile,

1. Purchased on 11/6/2012
2. Yes, bought from official website the buy.guildwars2.com with my own credit card
3. I called the bank. They authorized the payment and give me the auth code: 555756
4. Ticket #121108-000371

Thanks a million for helping, Gaile

Are you able to play the game? If not, when did you start playing and when were you blocked from playing? Thank you.

Hi Gaile,
Purchased on 11/6/2012 [GMT+8]
Was Playing on 11/7/2012 [GMT+8]
When I logged in on 11/8/2012 [GMT+8], it was blocked

Thanks for helping my issue.

Hi Gaile,

1. Purchased on 11/6/2012
2. Yes, bought from official website the buy.guildwars2.com with my own credit card
3. I called the bank. They authorized the payment and give me the auth code: 555756
4. Ticket #121108-000371

Thanks a million for helping, Gaile

Response Steve S. via Email 11/11/2012 02:45 PM
Hello,

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.

This resulted in the serial code and game account to be permanently closed.

If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.

While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.

Unfortunately, there is no further assistance we can provide for this issue.

Regards,
Steve S.
NCsoft Payment Review

I did actually bought from official shop by myself and credit card,
Can anyone explain what happen to me?

I has been suspended for fraudulent purchase even I bought it from official web shop. How can this happened? I have order number, order date, purchasing email and serial code from ArenaNet, and paid for $59.99. They just email me:

NCsoft has found that the purchase of the serial code was a fraudulent purchase. This resulted in the provided serial code and game account where that serial code is registered to be permanently closed.

What the hell?
reference: 121108-000371