Showing Posts For lambda.8952:

Support Tickets broken, No email verification

in Account & Technical Support

Posted by: lambda.8952

lambda.8952

Managed to send a anonymous ticket, the “sign in” component of support tickets is still broken……

Over 24 hours without a response, considering the game will not start if the email has not been verified the pace with which support is handling my ticket is disappointing.

Support Tickets broken, No email verification

in Account & Technical Support

Posted by: lambda.8952

lambda.8952

While trying to submit a ticket on the latest version of firefox i am asked to sign in, attempting to sign in puts me in a loop where i am constantly asked to sign in without ever getting the chance to sign in.

The ticket is regarding my inability to receive the email verification, i am using gmail and have checked every tab and spam etc. Not a single email has made it through.

Its possible the email account was created after my gw2 account, not sure if that matters but the first verification may have been bounced back if the account was not there yet potentially flagging my account.

If someone from anet reads this, your support ticket system is stuck in a log on loop that doesn’t allow you to log on and i can not receive verification emails.

The email account in question is linked to this forum account please look into this as i can not submit a ticket currently……