Guild Wars 2

i have been waiting over a month for support to answer this and the only real answer they gave was
“I need you to please refer to the forums in this case, and ask for clarification through the forums specifically”

i did’nt get my wvw reward either but not expecting it anytime soon

i have been told to ask this question here by Guild Wars 2 Support as they don’t no the answer

https://www.guildwars2.com/en/news/get-ready-for-wvw-spring-tournament-2014/

that page clearly says
“After that date, anyone who transfers worlds will be able to play only in the Edge of the Mists WvW map for the duration of their current and subsequent matchup”

is this correct ? if so why was i made to wait nearly 4 matchups ?

ticket 586422

i transferred 1 hour after reset tonight and i got locked out hope its not for 2 matchups

ticket 586422
30 days still not resolved

ticket 586422 been nearly 26 days and still not got this resolved