Showing Posts For mardook.3072:
Welcome,
I’ve got wiped all skill points, achievements from LS, Silverwastes, Dry Top, Collections, basically all mentioned above.
This is my first post as I am an satisfied customer and I haven’t seen reason for writing anything. Now I’m worried about all my progress. I’m hoping for fast solving that issue without any further damage to our accounts.
Best regards.
Hello,
I’ll just copy-paste the issue I’ve reported to Support Team:
“I made an exchange about an hour ago from gold to gems and there were information about “failure” of thr operation. I tried to log off and I couldn’t log in until now. When I checked the gem store i still had 4 gems instead of ~1210 (!) I’m a little bit confused with that… I’ve lost gold and I didn’t received gems…"
They replied to me that they can’t do anything with that. I’m, to put it mildly, disappointed and angry.
Is there no way to get back spent money (~24 gold) or to receive that gems (1205) ?!
Help me please, I’m casual player and such amount of gold is really important to me… it cost me a lot of time to gather. I’ve heard that there were some issue with logon serwers? Is it connected somehow?
#130305-002132
Regards.