It is clear that item restoration is possible – when someone says there are no tools for it and that it is being worked on, one can understand that since it is F2P, we are required to spent more real money on gems in order to gain again what has been lost/stolen/destroyed. That is only natural since verifying individual restoration requests against fraud costs some time=money. Why not provide this feature as a paid service? There is always players error involded to a certain degree, so why not to pay a reasonable amount for being clumsy enough to destroy valuable item/using poor security? Rather then having to do everything from scratch and continue farming the same (boring) content?