Guild Wars 2

My friend’s account has got suspended.
She has English problem, so I help her to ask the question here.
I helped her to apply request ticket(1663899) .

She receive a mail which says

The information you have provided is not sufficient enough for us to verify your ownership of this account. In order for us to properly assist you further we need you to provide at least one of the following:
Your Guild Wars 2 Serial Code:
Last four digits (ONLY) of the credit/debit card used:
Order ID for the purchase of the serial code or purchases made on the account:
——-

She tells me that she cannot find the Serial Code.
And she forgets other 2 things which the mail request.(NOT SURE)

I just want to ask….
any other information she can try to provide to prove that she is the account owner.

thanks

Stack on that boss, and do I need kill his minions?

ty

I’ve read the method and watched the video at dulfy, but I still don’t understand.

Can someone explain for me what I have to do to get this achievement?

tyvm

As the 2nd picture shows, it’s my gathering route at JQ Frostgorge Sound.
I’ll gather Snow Truffle, open the chest near Champion Troll and try to kill the Troll if I can.
However, the farmers just think that I’m selfish to solo Champion. One of them blame me like the 1st picture shows.
Do farmers ask themselves their behavior are selfish as well?
The Champion boss is not belong to me, you and the farmers, if I am able to solo it, why I don’t have right to do?
I solo it, but I didn’t say that the farmers can’t come.
I welcome the farmers to come to kill together, but the farmers believe all the Champion bosses are theirs, they don’t allow any player to solo it until they arrive.
It not necessary to wait them for this boss, while I am waiting for them, they are earning some benefit, what benefit I can gain if I wait them? Nothing.
Someone may say that why don’t you join the farmers.
We all play this game, but we have different aim, I play this game for fun.
Of course I like rich, but I don’t like to do the same things again and again.
I feel sorry that my soloing may cause some farmers miss that boss, but I have right to solo, it doesn’t mean I am wrong.
Farming is not wrong as well, but the farmers don’t have right to limit the solo player to kill the Champion boss.

To Anet:
Please solve this kind of argument, otherwise this is going to happen again and again(maybe other player).

-If you don’t want to see solo player solo the Champion to make most farmers not happy, you may change difficulty of the boss.
-If you don’t want to see the farmers destroy the fun from solo player, you may change(extend) renewal duration of the boss .