Guild Wars 2

Fromako.4681:

nchandler.3697:

nchandler.3697:

Nate Anabe.6091:

nchandler.3697:

fragnstein.3486:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

If Anet had security flaws, dont you think there would be alot more that got hacked and not just you. Sounds like you went to a bad web site, thats your security flaws.

My security flaws? I don’t think so.

http://www.nbcnews.com/technology/ingame/thousands-guild-wars-2-accounts-hacked-985019

Try again.

That was posted 222 days ago when the game was new and people were using the same credentials that they used everywhere. same emailmand game account pswds

Well if you bothered to read before you spewed ignorance, I said I preordered the account, set it up, and never logged in. There’s no telling how long my account was in the hands of gold spammers.

Sorry, didn’t notice you weren’t the one who accused me of being at fault of someone stealing from me. Sorry for the ignorance comment.

That was nice of ANet to fix your account right after you falsely accused them of your account being breached. It’s not ANet’s fault that thousands of people used the exact same login credentials on other websites. The hackers got control of those accounts by simple trial and error from lists they got elsewhere.

I’m sorry? Maybe you missed the last few posts, but this topic is null.

Also, no, I was not false in accusing them of my account being breached. My account WAS breached. I’ve used the same logins for all my MMOs since 2002, and I’ve never had an account hacked. I don’t use my MMO logins anywhere else.

Nate Anabe.6091:

nchandler.3697:

Nate Anabe.6091:

nchandler.3697:

Nate Anabe.6091:

nchandler.3697:

fragnstein.3486:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

If Anet had security flaws, dont you think there would be alot more that got hacked and not just you. Sounds like you went to a bad web site, thats your security flaws.

My security flaws? I don’t think so.

http://www.nbcnews.com/technology/ingame/thousands-guild-wars-2-accounts-hacked-985019

Try again.

That was posted 222 days ago when the game was new and people were using the same credentials that they used everywhere. same emailmand game account pswds

Well if you bothered to read before you spewed ignorance, I said I preordered the account, set it up, and never logged in. There’s no telling how long my account was in the hands of gold spammers.

I read that i was just pointing out that that was an old post is all no needed to get nasty seems to be that your ignorance when setting up the account led it to be hacked

Hey, I said sorry. :P

Accepted you most of posted while i was typing the last one

No problem, I assumed as much. As stated before, I’ve spent the greater part of my week trying to get my account back, and I was quite angry. I shouldn’t have directed it at you, or fragnstein.3486 for that matter.

Gaile Gray.6028:

Nate Anabe.6091:

nchandler.3697:

fragnstein.3486:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

If Anet had security flaws, dont you think there would be alot more that got hacked and not just you. Sounds like you went to a bad web site, thats your security flaws.

My security flaws? I don’t think so.

http://www.nbcnews.com/technology/ingame/thousands-guild-wars-2-accounts-hacked-985019

Try again.

That was posted 222 days ago when the game was new and people were using the same credentials that they used everywhere. same emailmand game account pswds

Correct. Thank you for pointing that out. Further, the issue dealt with today was related to exploitation, not security.

I agree, Gaile. My point was simply that if I was banned for an exploit committed while my account was compromised I should not be held responsible. Sorry for the anger and whatnot. All that matters is that my account’s been restored. Thanks for your time Gaile.

Nate Anabe.6091:

nchandler.3697:

Nate Anabe.6091:

nchandler.3697:

fragnstein.3486:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

If Anet had security flaws, dont you think there would be alot more that got hacked and not just you. Sounds like you went to a bad web site, thats your security flaws.

My security flaws? I don’t think so.

http://www.nbcnews.com/technology/ingame/thousands-guild-wars-2-accounts-hacked-985019

Try again.

That was posted 222 days ago when the game was new and people were using the same credentials that they used everywhere. same emailmand game account pswds

Well if you bothered to read before you spewed ignorance, I said I preordered the account, set it up, and never logged in. There’s no telling how long my account was in the hands of gold spammers.

I read that i was just pointing out that that was an old post is all no needed to get nasty seems to be that your ignorance when setting up the account led it to be hacked

Hey, I said sorry. :P

nchandler.3697:

Nate Anabe.6091:

nchandler.3697:

fragnstein.3486:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

If Anet had security flaws, dont you think there would be alot more that got hacked and not just you. Sounds like you went to a bad web site, thats your security flaws.

My security flaws? I don’t think so.

http://www.nbcnews.com/technology/ingame/thousands-guild-wars-2-accounts-hacked-985019

Try again.

That was posted 222 days ago when the game was new and people were using the same credentials that they used everywhere. same emailmand game account pswds

Well if you bothered to read before you spewed ignorance, I said I preordered the account, set it up, and never logged in. There’s no telling how long my account was in the hands of gold spammers.

Sorry, didn’t notice you weren’t the one who accused me of being at fault of someone stealing from me. Sorry for the ignorance comment.

Nate Anabe.6091:

nchandler.3697:

fragnstein.3486:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

If Anet had security flaws, dont you think there would be alot more that got hacked and not just you. Sounds like you went to a bad web site, thats your security flaws.

My security flaws? I don’t think so.

http://www.nbcnews.com/technology/ingame/thousands-guild-wars-2-accounts-hacked-985019

Try again.

That was posted 222 days ago when the game was new and people were using the same credentials that they used everywhere. same emailmand game account pswds

Well if you bothered to read before you spewed ignorance, I said I preordered the account, set it up, and never logged in. There’s no telling how long my account was in the hands of gold spammers.

nchandler.3697:

Gaile Gray.6028:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

Wow, that’s a lot of stuff going on! You can be sure that the team will give your ticket careful attention. If someone misused your account, that will be clear in the game logs, so hold tight and this’ll get sorted soon. (And I hope your luck is considerably better in the future!)

Thank you for the response.

My account’s been unbanned. Finally, I get a chance to play. Thanks Gaile.

fragnstein.3486:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

If Anet had security flaws, dont you think there would be alot more that got hacked and not just you. Sounds like you went to a bad web site, thats your security flaws.

My security flaws? I don’t think so.

http://www.nbcnews.com/technology/ingame/thousands-guild-wars-2-accounts-hacked-985019

Try again.

Gaile Gray.6028:

nchandler.3697:

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

Wow, that’s a lot of stuff going on! You can be sure that the team will give your ticket careful attention. If someone misused your account, that will be clear in the game logs, so hold tight and this’ll get sorted soon. (And I hope your luck is considerably better in the future!)

Thank you for the response.

My account was preordered and never touched because my computer couldn’t run it. I finally get a new computer, find out my account’s been hacked, spend three days with customer service to retrieve it, try to log in to find that the account was suspended due to suspicious activity, spent another two days with customer service to get it unsuspended, and now this. I seriously haven’t even gotten to play yet. Yes, my account was hacked, so it’s possible that the gold spammer who hacked the account used an exploit. HOWEVER, I’ve consulted support about the hack, and I should NOT be held responsible for YOUR COMPANY’s security flaws.

I would greatly appreciate if you would review my ticket. I do not want to spend three more days waiting to use the product I payed for ages ago.

#130418-000521

Doesn’t look legit, but I could be wrong.

I don’t understand a company who refuses to respond to an error of this magnitude on their part.

Here’s my support ticket number.
#130418-000521
I would appreciate ANY form of response from the forum moderators. At least let us know that you’re aware of the issue’s existence. I mean, someone did merge the thread… can’t you at least let us know that it’s being looked into?

Same thing happened to me. I just recently started playing… the lack of moderator reply despite a merged thread is not a good first impression of a company.

I want my account or my money back.