Hello, I recently contacted support over an account issue and did recieve a response but still wish to atleast try an appeal as i am really disheartened with the response. I’ll be a bit more thorough since i was more to the point in my ticket. I understand protocols and what not, but i still feel i should explain it further and have a shred of hope i dont need to start over.
ticket number is 967287
Since Prelaunch, my husband and I have invested a lot of hours into this game (combined 7500 hours roughly) since we started at prelaunch. We have two children, one with severe behavioural difficulties and medically labelled intellictually kittened. This makes it so we cant go out much and so we rely on gaming to atleast give us a break and relax from the real world together.
Several days ago though, After a late night of gaming, my husband let me sleep in, and my special needs son snuck onto the computer and was able to access the game, by pressing enter since gw2 doesn’t log you out automatically. He decided to “make mommies game prettier” by pressing the delete button and typing out what it says to type. Every single toon on my account was deleted, along with my salvagematic and the original 3 unlimited gathering tools on one of the toons. Each character was remade as a random class with “pretty hair”, and the names mostly gibberish.
You see our son with disabilities adores the game, where he can change armour and change its colours and join in what he calls “spvpv” where he runs around (with chat box closed thankfully) watching the circles change colours. We use the game as a reward for good behaviour and sit next to him as he plays, but we learnt pretty quickly he just doesn’t understand what to not do, so we got him his own account, after he found crafting stations and used our t6 mats -__- We normally enter his account information in after we log out just in case, but i was very tired that night and didnt fully quit the game. The end result is this.
I opened a ticket for account issues and got the response that no unauthorized access happened, and to not give people my log in information, so a roll back could not occur. I did not give my log in information to anyone, my husband doesn’t even know the password to my account. I did not claim my account was hacked or anything, i was just hoping for the one time account rollback that the knowledge base says exists.
So thank you for your time reading my wall of text, i hope you have a great evening/morning/afternoon depending on when you read this
Sincerely,
Niraya
and you can customize your quaggan look!