Showing Posts For nonna.7849:
1205810 no answear after automaticaly response
Since she can’t post here because she cant’t login, you can post her ticket number for review in the sticky thread above, “Tickets for Review (3 days & older – Part 2)”.
ok tnks,i post in that thread
Hello,i have a problem with my girfriend account.
she cant log in the account because she can’t enter in the email used to register the account of GW2. What can we do to change the address or remove the email authenticator?
She open a tiket 3 days ago number is 1083648 but no one have answear,just the one auto response.
Someone can help me?
Did she receive the auto response email when she submitted her ticket? If so then you can post the ticket number in the “3 Days & older” sticky thread for review.
If she didn’t receive the auto response email she may want to review this thread:
https://forum-en.gw2archive.eu/forum/support/support/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/
Yes she recive this auto response ‘’Hello,
Thanks for contacting us! Your request (1083648:email problem) has been received, and is being reviewed by our Support team.
We’ll contact you as soon as we have an answer for you.
To add information to your request, simply reply to this email. If you no longer need assistance, just reply with “I no longer need help” in the body of your email.’’
After this response she hasn’t received other.
Wath she need to do now?
yeah she did 3 days ago,she opened a tiket ,but no one answeread.
Hello,i have a problem with my girfriend account.
We cant log in the account because I can’t enter in the email I used to register the account of GW2. What can I do to change the address or remove the email authenticator?