Connection Issues: July 11 and 12

Connection Issues: July 11 and 12

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

A connection issue arose late last night (about 11 PM Pacific time Tuesday, July 11) that impacted players in both North America and Europe. After some hours of investigation and work, the issue was resolved for nearly everyone as of approximately 8:00 AM Pacific today (Wednesday, July 12).

I have merged into this thread several separate posts on the subject, and you’ll find the latest news at the end of this thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

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Posted by: Xong.2096

Xong.2096

My game crashed and I’ve been getting this when I try rerunning the game. Anyone else getting this? I’ve already reset my modem and also flushed DNS, still doesn’t fix it.

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Posted by: Gop.8713

Gop.8713

Yeah, me too, for about the past hour or so maybe. I’m just logging on for the first time today . . .

It came up once and updated with the new patch, but I then — foolishly — closed and reopened to see if the prob was fixed and now I’m just getting the connection error screen again . . .

EDIT: No I’m able to log in, go figure . . .

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Posted by: Septaryeth.1970

Septaryeth.1970

Same here.
I usually play via mobile data and it was working 2 hours ago, now all I get is the connection error pop up, regardless of the Google DNS and properties change.
Strangely my potato modem wifi still works, however it’s unplayable with 1k ping and frequent lag spikes.

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Posted by: Terra.6439

Terra.6439

Same here mate
Let’s just wait a couple of minutes (not that we have a choice on the matter ^^ )

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Posted by: Karnyvor.5482

Karnyvor.5482

I’m having the same issue. I was ok earlier, I logged out and now I cannot log back in because of this error.

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Posted by: Xong.2096

Xong.2096

Oh okay :/ Was wondering if I had to repair or something, will just wait until it gets fixed. Hopefully soon, gotta get some gold to get that Chaos Bow skin!

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Posted by: Susonic.3890

Susonic.3890

same for me, stuck on that Connection error(s) detected. retrying…
i thought my internet decided to go bye bye for today…

hopefully it will be fixed very soon

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Posted by: Azelyah.5684

Azelyah.5684

Same here………….sigh

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Posted by: All Matters Fecal.9560

All Matters Fecal.9560

Same here. Was playing about 6 hours ago with no issues. Both 32 and 64 bit executables showing same error.

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Posted by: TheBlueLight.1762

TheBlueLight.1762

Same here, must be something wrong on their end…
Nice to see its clear, its not personal issue, and we have to wait probably

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Posted by: Dalien Magnus.9362

Dalien Magnus.9362

Same error is showing up, 6 hours ago everything worked just perfect. I hope they will fix it soon.

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Posted by: Knight In Shining Armor.1708

Knight In Shining Armor.1708

Me too………..

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Posted by: StugLyfe.2134

StugLyfe.2134

Same here, C’mon man fix this!

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Posted by: Kasper.6527

Kasper.6527

I decided to leave hotm coz of long queue time but got abandon/dishonor instead and now i got this error

Drink.Drama.Dream.

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Posted by: aikatara.3462

aikatara.3462

Same here (Europe). Cannot start repair client either.

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Posted by: Chris Cleary

Previous

Chris Cleary

Game Security Lead

Next

We’re aware of the issue and are looking into it.
I’ll update here as I get them.

Temp Workaround:
-Edited Out

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

(edited by Chris Cleary.8017)

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Posted by: Ignotus.9320

Ignotus.9320

same thing here

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Posted by: sevensixtwelve.3640

sevensixtwelve.3640

I also am having trouble connecting. This is rather troublesome as I don’t have a lot of time to play these days, and this was the time that I had put aside just to play…

does anyone know what’s going on?

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Posted by: Yoshu the Slayer.7165

Yoshu the Slayer.7165

Never had any connection errors like this ever since I got the game almost 3 years ago. Since patching last night, I closed it and then it decided I had to repair when I reopened it, played for 2 hours or so after that, went to bed and I wake up to “Connection error(s) detected…” This patch is seriously toxic…

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Posted by: NaramSin.2693

NaramSin.2693

The same for me, worked fine after the update, but today on starting I get the error ’Connection error(s) detected. Retrying…"

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Posted by: Abaddon.7120

Abaddon.7120

Thanks working to get on top of the issue, Security team.
I hope things resolve without issue.

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Posted by: Xong.2096

Xong.2096

We’re aware of the issue and are looking into it.
I’ll update here as I get them.

Alright thanks!! Gonna watch some YouTube vids for now!

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Posted by: joshc.3129

joshc.3129

I really hope this isn’t another ddos attack. Well guess I won’t be playing tonight. Hope it’s fixed soon.

Kill stuff to unlock weapons skills, most confusing thing I ever heard of. (sarcasm)

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Posted by: Cao.8042

Cao.8042

Jep, same here, i cant connect at all to the game server, the splashscreen before i log in gives an error for me. Hope it’s quickly resolved. I know people are working on it

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Posted by: Azelyah.5684

Azelyah.5684

We’re aware of the issue and are looking into it.
I’ll update here as I get them.

Thanks Chris!

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Posted by: Ludarx.8195

Ludarx.8195

When it’s not the ISP ikittent’s the actual game servers. Well good thing we still got steam and blizzard.

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Posted by: Custer.2586

Custer.2586

Yes, I’ve got the “Connection error(s) detected. Retrying…” message too, here in England, switching on this morning. I did hope that switching off my anti-virus would solve it, but no such luck.

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Posted by: ZombiiDuud.1428

ZombiiDuud.1428

whats this about -repair? putting that at the end of the target line doesnt do anything for me

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Posted by: Roderick.5089

Roderick.5089

Im having the same issue, been trying to connect for 30 mins, so frustrating!

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Posted by: Madamemexx.9815

Madamemexx.9815

Yep. logging in for the first time today and yo and behold! Connection error. >.>

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Posted by: ZombiiDuud.1428

ZombiiDuud.1428

Im having the same issue, been trying to connect for 30 mins, so frustrating!

lol me too, at least im watching my youtube subscriptions ive been behind on xP

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Posted by: Roderick.5089

Roderick.5089

20 more mins Tequatl will spawn. dang it

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Posted by: finkle.9513

finkle.9513

Im having this issue, first time since launch that i cant connect :P

I did recently port forward, this wouldn’t be a issue would it?

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Posted by: Lyastri.2976

Lyastri.2976

I’m crossing all my toes over here, I have a serious need for my TEAquatl run.

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Posted by: ZombiiDuud.1428

ZombiiDuud.1428

Im having this issue, first time since launch that i cant connect :P

I did recently port forward, this wouldn’t be a issue would it?

quite doubtful, this isnt an issue on your end, it is a server malfunction for authentication. Once we get a solution from the tech team im sure youll be fine

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Posted by: DoctorDing.5890

DoctorDing.5890

Relax folks. They are on it.

In the meantime this is a great opportunity to step away from that chair and explore the rest of your house/apartment to catch up on family news and to see if you are still married.

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Posted by: Xantha.7061

Xantha.7061

Same thing here in Australia, bit frustrating as its my only time to GW2 ;-(

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Posted by: ZombiiDuud.1428

ZombiiDuud.1428

Relax folks. They are on it.

In the meantime this is a great opportunity to step away from that chair and explore the rest of your house/apartment to catch up on family news and to see if you are still married.

but…but… everyone is asleep, i work 2nd shift. I know, Ill talk to my wall and see how it has been. ^.^

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Posted by: SunTzu.4513

SunTzu.4513

Oh no without our daylie spoon in the morning, we are all doooomed, dooooooomed!

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Posted by: Cavalier.4329

Cavalier.4329

cmon guys….. have a team waiting

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Posted by: Shelly Rayne.2835

Shelly Rayne.2835

Same problem in Germany. My client says connection error. I don’t even see my login screen.

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Posted by: joshc.3129

joshc.3129

Relax folks. They are on it.

In the meantime this is a great opportunity to step away from that chair and explore the rest of your house/apartment to catch up on family news and to see if you are still married.

but…but… everyone is asleep, i work 2nd shift. I know, Ill talk to my wall and see how it has been. ^.^

Same here. I get off at 1am and get home a little after 1:30am and this game is my time killer until I go to bed at 6am :’(.

Kill stuff to unlock weapons skills, most confusing thing I ever heard of. (sarcasm)

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Posted by: Arbriel.4397

Arbriel.4397

Also experiencing the same issue with GW2 on 2 separate computers. Am in the UK. My internet is fine tested it out with other apps and a check with my ISP to make sure. Only GW2 will not connect.

The Arbriel Family and dynasty of characters have been around since inception in 2001.

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Posted by: lancemy.6273

lancemy.6273

yeah same…. Serbia, i uninstaled the windows update to check if it was that, and nope…
i will ask anet, if they dont fix this today to give me my daily reward provisioner tokens and a random ascended chest from fractals since i got 5 in last 5 days xD

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Posted by: Roderick.5089

Roderick.5089

wtf Arena Net!, 1 hour waiting to play. Please fix it’s freaking frustrating as hell!!!!, jesus christ!

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Posted by: FrosT.1624

FrosT.1624

Me too.. Man i thought i was the only one having this issue.. It worked fine yesterday after the update then this morning i try to log in for the first time and boom “connection error detected retrying” everytime.. Tried everything then decided to write on forum..

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Posted by: Healix.5819

Healix.5819

As a workaround, try launching with:

Gw2.exe -assetsrv 64.25.41.2

(the CDN is down and this is ArenaNet’s server)

(edited by Healix.5819)

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Posted by: Ruthenium Panther.8679

Ruthenium Panther.8679

I demand a small compensation, Anet)

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Posted by: Balmain.2813

Balmain.2813

yep still getting connection errors :-(