Showing Posts For opq.3761:

Crashing upon Login

in Account & Technical Support

Posted by: opq.3761

opq.3761

Hey guys, possible fix here -

https://forum-en.gw2archive.eu/forum/support/mac/Exception-c000094-Possible-fix-here

Let me know if it works!

Why does GW2 Run under 20 fps ?

in Account & Technical Support

Posted by: opq.3761

opq.3761

I’m using a 13" Macbook Pro and it was running at 20-25 FPS until the recent update. The whole of today, I’ve been experiencing around 15 FPS (max) and a little lagging. Hopefully it gets better.

Also, my boyfriend tried to play GW2 on his iMac but for some reason it was running below 20 FPS with any settings. I don’t have the specific details of his iMac but it is definitely better than my 13" Macbook Pro!

Attachments:

Exception c000094 [Possible fix here]

in Account & Technical Support

Posted by: opq.3761

opq.3761

I may have found a possible fix.

Try to launch the game without your charger. I noticed that I only get the error message with my charger on. After you get pass the character selection page, put the charger back on. Works for me so far and hopefully it works for you guys too! Good luck!

Let me know if you guys are still having the same problem!

Exception c000094 [Possible fix here]

in Account & Technical Support

Posted by: opq.3761

opq.3761

Okay, so I mentioned yesterday that the error was gone and I was able to play the game for a couple of hours.

I just tried to launch the game and the error came back. :/ Is anyone else getting the same error message?

Exception c000094 [Possible fix here]

in Account & Technical Support

Posted by: opq.3761

opq.3761

I just send a ticket to the support team and I suggest you do the same as well. Just to speed things up for you, they would probably ask for more information about your system report. Here’s their reply to me:


Hello,

Thank you for contacting NCsoft Technical Support.

To further investigate the issue you are experiencing, we would like for you to provide us with a System Profile report for your Mac.

Depending on which version of Mac OS X (10.7 or 10.8) you are using will determine which steps you will need to take to generate the System Profile

To generate the system profile for computers on Mac OS X 10.7 and earlier, please follow the steps below:

1. Click the Apple on the Finder Menu Bar

2. Click on “About This Mac”

3. Click on “More Info” and then on “System Report”

4. In the Finder Menu Bar Click on “File” and then “Export as Text”.

5. You will see a dropdown appear requesting where to save the file. You can name the file anything you like next to where it says “Export As”, then next to the “Where” field, please choose your desktop as your save location. Keep the File Format as “Rich Text Format” and select “Save”.

6. Attach this file to your ticket when you reply.

To generate the system profile for computers on Mac OS X 10.8, please use the following steps to generate your system report:

NOTE — With the update to Mountain Lion 10.8, the ability to save your system specifications to a text file has been disabled. Because of this, you will need to use a free 3rd party application called “MachineProfile” which is available from the Mac App Store.

To install this program and save your system profile please follow the instructions below:

1. Open the Mac App Store which can be found in your Applications folder.

2. Search for and download “MachineProfile”

3. Open “MachineProfile” and give it just a minute to recognize your devices.

4. Select “File” and then “Save as PDF” from the Finder Menu Bar.

5. A box will dropdown with options on where you want to save the file. Please choose either the desktop or your doccuments folder as your save location so the file will be easy to locate and select “Save”.

Attach the file to your ticket with your reply.

Please update your incident at the provided link and attach the file you created. If you need assistance attaching a report to the ticket please follow the instructions in the following Knowledge Base article:

Title: Attaching a File
Answer Link: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=5887

Once we receive it, we will have a much better understanding of what may be causing the issue.

Regards,
Loxy
NCsoft Technical Support

Edit: I would like to add that I tried opening the game again today and the problem was gone! Strange! but I still sent my system report just to see what the hell is going on.

(edited by opq.3761)

Exception c000094 [Possible fix here]

in Account & Technical Support

Posted by: opq.3761

opq.3761

Hi,

I just started the game yesterday and I think there was an update today? It was downloading something when I tried to open the game client but anyways, for some reason, I can’t get pass the select-character page. It crashes and shows error message (see attachment). Tried again after restarting my computer but didn’t help.

Please, if anyone has any suggestions as to how I can fix this, advise me. Thank you.

Edit: For reference, I have also attached the specs of my macbook pro.

Edit (2): [Possible fix here] Try to launch the game without your charger. I noticed that I only get the error message with my charger on. After you get pass the character selection page, put the charger back on. Works for me so far and hopefully it works for you guys too! Good luck!

Attachments:

(edited by Moderator)